Service Operations Representative

hace 2 semanas

Tlaquepaque, México HP A tiempo completo

Service Operations Representative

Description -

Job Summary
• This role is responsible for managing sales documentation, updating CRM data, and assisting in sales support strategy development. The role conducts market research, handles escalated customer issues, and analyzes customer feedback. The role contributes to sales forecasting and process optimization while supporting the professional development of junior team members.

Responsibilities
• Ensures proper organization and management of sales-related documentation, contracts, invoices, and purchase orders.
• Maintains and updates customer information in the CRM (Customer Relationship Management) system, ensuring data accuracy and completeness.
• Assists in the development and execution of sales support strategies and initiatives to improve overall sales performance and efficiency.
• Identifies opportunities for process optimization and suggests improvements to streamline sales support operations and enhance customer satisfaction.
• Manages escalated customer issues or disputes, collaborating with relevant teams and management to find swift and satisfactory resolutions.
• Gathers and analyzes customer feedback through surveys or direct communication and uses the feedback to improve products, services and overall customer experience.
• Contributes to sales forecasting efforts, collaborating with sales and demand planning teams to optimize inventory and resources.
• Prepares materials and reports for sales meetings, ensuring that the sales team has all the necessary information to make informed decisions.
• Supports professional development of junior team members, providing guidance on complex issues, processes, and best practices.

Education & Experience Recommended
• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically has 4-6 years of related work experience, preferably in customer support, sales operations, sales support, people management, or a related field.

Preferred Certifications
• Certified Sales Operations Professional (CSOP)

Knowledge & Skills
• Account Management
• Accounting
• Billing
• Customer Inquiries
• Customer Relationship Management
• Data Entry
• Digital Transformation
• Finance
• Invoicing
• Marketing
• Merchandise Exchanges
• Merchandise Returns
• Order Management
• Order Management Systems
• Order Processing
• Purchasing
• SAP Applications
• Selling Techniques
• Supply Chain
• Upselling

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity
• Works on assignments that are moderately complex in nature and require intermediate problem resolution.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

  • Service Operations Representative

    hace 4 semanas

    Tlaquepaque, México HP A tiempo completo

    Service Operations Representative Description - Job Summary• This role is responsible for managing sales documentation, updating CRM data, and assisting in sales support strategy development. The role conducts market research, handles escalated customer issues, and analyzes customer feedback. The role contributes to sales forecasting and process...

  • Service Operations Representative

    hace 4 semanas

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Service Operations RepresentativeDescription -Job Summary• This role is responsible for managing sales documentation, updating CRM data, and assisting in sales support strategy development. The role conducts market research, handles escalated customer issues, and analyzes customer feedback. The role contributes to sales forecasting and process optimization...

  • Service Operations Representative

    hace 2 días

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Service Operations RepresentativeDescription -Job Summary• This role is responsible for managing sales documentation, updating CRM data, and assisting in sales support strategy development. The role conducts market research, handles escalated customer issues, and analyzes customer feedback. The role contributes to sales forecasting and process optimization...

  • Service Operations Representative

    hace 2 semanas

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Service Operations RepresentativeDescription -Job Summary• This role is responsible for managing sales documentation, updating CRM data, and assisting in sales support strategy development. The role conducts market research, handles escalated customer issues, and analyzes customer feedback. The role contributes to sales forecasting and process optimization...

  • Csr Customer Service Representative

    hace 3 semanas

    Tlaquepaque, México Alfa Talent A tiempo completo

    Empresa de giro electrónica solicita CUSTOMER SERVICE REPRESENTATIVE **Requisitos** - Experiência en customer service - Inglés Avanzado - Licenciatura terminada o en último semestre - Disponibilidad de rotar turnos - Excel intermedio **Actividades** - Atención al cliente - Facturación - Seguimientos - Resolución de problemas - Cotizaciones - Entre...

  • Support Operations Representative

    hace 4 semanas

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Support Operations RepresentativeDescription: Applies intermediate level of subject matter knowledge to address common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to...

  • Support Operations Representative

    hace 2 semanas

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Support Operations RepresentativeDescription: Applies intermediate level of subject matter knowledge to address common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to...

  • Support Operations Representative

    hace 2 días

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Support Operations RepresentativeDescription: Applies intermediate level of subject matter knowledge to address common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to...

  • Support Operations Representative

    hace 3 semanas

    Tlaquepaque, México HP A tiempo completo

    Support Operations Representative Description - Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and...

  • Support Operations Representative

    hace 2 semanas

    Tlaquepaque, México HP A tiempo completo

    Support Operations Representative Description - Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and...

  • Service Operations Representative

    hace 1 mes

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for managing sales documentation, updating CRM data, and assisting in sales support strategy development. The role conducts market research, handles escalated customer issues, and analyzes customer feedback. The role contributes to sales forecasting and process optimization while supporting the professional...

  • Service Operations Representative

    hace 2 semanas

    Tlaquepaque, México Hewlett Packard A tiempo completo

    **Job Summary** - This role is responsible for managing sales documentation, updating CRM data, and assisting in sales support strategy development. The role conducts market research, handles escalated customer issues, and analyzes customer feedback. The role contributes to sales forecasting and process optimization while supporting the professional...

  • Customer Service Representative

    hace 3 semanas

    Tlaquepaque, México TATA Consultancy Services A tiempo completo

    **Tata Consultancy Services** (TCS). Líder mundial en servicios TI con presencia en más de 40 países y colaboración con empresas de renombre, busca: **¡Customer Service Representative!** **Ofrecemos**: Prestaciones de ley 10 días de vacaciones el primer año Seguro de gastos médicos mayores Convenios con diversas empresas Excelente ambiente de...

  • Customer Service Representative

    hace 2 semanas

    Tlaquepaque, México TATA Consultancy Services A tiempo completo

    **Tata Consultancy Services** (TCS). Líder mundial en servicios TI con presencia en más de 40 países y colaboración con empresas de renombre, busca: **¡Customer Service Representative!** **Ofrecemos**: Prestaciones de ley 10 días de vacaciones el primer año Seguro de gastos médicos mayores Convenios con diversas empresas Excelente ambiente de...

  • Customer Service Representative

    hace 6 días

    Tlaquepaque, México TATA Consultancy Services A tiempo completo

    **Tata Consultancy Services** (TCS). Líder mundial en servicios TI con presencia en más de 40 países y colaboración con empresas de renombre, busca: **¡Customer Service Representative!** **Ofrecemos**: Prestaciones de ley 10 días de vacaciones el primer año Seguro de gastos médicos mayores Convenios con diversas empresas Excelente ambiente de...

  • Customer Service Representative

    hace 3 semanas

    Tlaquepaque, México TATA Consultancy Services A tiempo completo

    **Tata Consultancy Services** (TCS). Líder mundial en servicios TI con presencia en más de 40 países y colaboración con empresas de renombre, busca: **¡Customer Service Representative!** **Ofrecemos**: Prestaciones de ley 10 días de vacaciones el primer año Seguro de gastos médicos mayores Convenios con diversas empresas Excelente ambiente de...

  • Customer Service Representative

    hace 2 semanas

    Tlaquepaque, México TATA Consultancy Services A tiempo completo

    **Tata Consultancy Services** (TCS). Líder mundial en servicios TI con presencia en más de 40 países y colaboración con empresas de renombre, busca: **¡Customer Service Representative!** **Ofrecemos**: Prestaciones de ley 10 días de vacaciones el primer año Seguro de gastos médicos mayores Convenios con diversas empresas Excelente ambiente de...

  • Customer Service Representative

    hace 3 semanas

    Tlaquepaque, México Tata Consultancy Services de México S.A. de C.V. A tiempo completo

    Si hablas Ingles este puesto es para ti! ¡Tata Consultancy Services está buscando perfiles de Atención al Cliente para retail, no ventas, no facturacion, no cobranza, unicamente atencion a cliente! ¡Trabaja en una de las mejores empresas de Guadalajara y gana los mejores salarios del mercado! ¡Todo lo que necesitas es poder comunicarte en...

  • Customer Service Representative

    hace 2 días

    Tlaquepaque, Jalisco, México Tata Consultancy Services De México S.A. De C.V. A tiempo completo

    Si hablas Ingles este puesto es para ti Tata Consultancy Services está buscando perfiles de Atención al Cliente para retail, no ventas, no facturacion, no cobranza, unicamente atencion a cliente Trabaja en una de las mejores empresas de Guadalajara y gana los mejores salarios del mercado Todo lo que necesitas es poder comunicarte en inglésAplica ya Gran...

  • Representative, Gbs Member Operations, Trilingual

    hace 2 semanas

    Tlaquepaque, México Herbalife A tiempo completo

    Overview: **Recruiter**: Manuel Garcia **Manager**: Karinna Hernandez, Manager I, Member Operations Transactional **Level**: Staff IV The Refunds & Repurchase Representative must utilize knowledge of the Herbalife Marketing Plan, Rules of Conduct, and employ analytical and research techniques to determine refund eligibility. Perform verification of the...