Support Operations Representative

hace 4 semanas


Tlaquepaque, Jalisco, México HP A tiempo completo

Support Operations Representative

Description: Applies intermediate level of subject matter knowledge to address common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

Responsibilities:

  • Develops product support plans on medium complexity product families.
  • Represents services on product core teams and provides service requirements into product development stages/phases, for example, product warranty support and cost analysis, and service product marketing content/collateral.
  • Sets product service metric goals, monitors product support business performance and identifies necessary corrective action.
  • Collaborates with regions/Worldwide regarding service and support planning, implementation, and performance.
  • Conducts business analysis identifying improvements.

Education and Experience Required:

  • Typically 3+ years experience in directly related business.
  • Typically first level university degree or equivalent work experience.

Knowledge and Skills:

  • Moderate knowledge of IT and services industry.
  • Must be able to analyze problems and solve them creatively.
  • Good communication skills.

Job: Services

Schedule: Full time

Shift: No shift premium (Mexico)

Travel:

Relocation:

Equal Opportunity Employer (EEO): HP, Inc. provides equal employment opportunity to all employees and prospective employees, regardless of race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation, or any other characteristic protected by applicable laws.

Please be assured that you will not face any adverse treatment if you choose to disclose the information requested. The information obtained will be kept in strict confidence.

If you'd like more information about HP's EEO Policy or your EEO rights as an applicant, refer to the Equal Employment Opportunity is the Law and Supplement documents.



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