Service Operations Representative

hace 4 semanas

Tlaquepaque, Jalisco, México HP A tiempo completo

Service Operations Representative

Description -

Job Summary

• This role is responsible for managing sales documentation, updating CRM data, and assisting in sales support strategy development. The role conducts market research, handles escalated customer issues, and analyzes customer feedback. The role contributes to sales forecasting and process optimization while supporting the professional development of junior team members.

Responsibilities

• Ensures proper organization and management of sales-related documentation, contracts, invoices, and purchase orders.

• Maintains and updates customer information in the CRM (Customer Relationship Management) system, ensuring data accuracy and completeness.

• Assists in the development and execution of sales support strategies and initiatives to improve overall sales performance and efficiency.

• Identifies opportunities for process optimization and suggests improvements to streamline sales support operations and enhance customer satisfaction.

• Manages escalated customer issues or disputes, collaborating with relevant teams and management to find swift and satisfactory resolutions.

• Gathers and analyzes customer feedback through surveys or direct communication and uses the feedback to improve products, services and overall customer experience.

• Contributes to sales forecasting efforts, collaborating with sales and demand planning teams to optimize inventory and resources.

• Prepares materials and reports for sales meetings, ensuring that the sales team has all the necessary information to make informed decisions.

• Supports professional development of junior team members, providing guidance on complex issues, processes, and best practices.

Education & Experience Recommended

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.

• Typically has 4-6 years of related work experience, preferably in customer support, sales operations, sales support, people management, or a related field.

Preferred Certifications

• Certified Sales Operations Professional (CSOP)

Knowledge & Skills

• Account Management

• Accounting

• Billing

• Customer Inquiries

• Customer Relationship Management

• Data Entry

• Digital Transformation

• Finance

• Invoicing

• Marketing

• Merchandise Exchanges

• Merchandise Returns

• Order Management

• Order Management Systems

• Order Processing

• Purchasing

• SAP Applications

• Selling Techniques

• Supply Chain

• Upselling

Cross-Org Skills

• Effective Communication

• Results Orientation

• Learning Agility

• Digital Fluency

• Customer Centricity

Impact & Scope

• Impacts multiple teams and acts as a project leader providing direction to team activities and facilitates information validation and team decision making process.

Complexity

• Works on assignments that are moderately complex in nature and require intermediate problem resolution.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Sales Operations

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you'd like more information about HP's EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

  • Support Operations Representative

    hace 4 semanas

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Support Operations RepresentativeDescription: Applies intermediate level of subject matter knowledge to address common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to...

  • Support Operations Representative

    hace 2 semanas

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Support Operations RepresentativeDescription: Applies intermediate level of subject matter knowledge to address common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to...

  • Support Operations Representative

    hace 2 días

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Support Operations RepresentativeDescription: Applies intermediate level of subject matter knowledge to address common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to...

  • Customer Service Representative

    hace 2 días

    Tlaquepaque, Jalisco, México Tata Consultancy Services De México S.A. De C.V. A tiempo completo

    Si hablas Ingles este puesto es para ti Tata Consultancy Services está buscando perfiles de Atención al Cliente para retail, no ventas, no facturacion, no cobranza, unicamente atencion a cliente Trabaja en una de las mejores empresas de Guadalajara y gana los mejores salarios del mercado Todo lo que necesitas es poder comunicarte en inglésAplica ya Gran...

  • Customer Service Representative

    hace 2 días

    Tlaquepaque, Jalisco, México TATA Consultancy Services A tiempo completo

    Tata Consultancy Services (TCS).Líder mundial en servicios TI con presencia en más de 40 países y colaboración con empresas de renombre, busca:Customer Service RepresentativeOfrecemos:Prestaciones de ley10 días de vacaciones el primer añoSeguro de gastos médicos mayoresConvenios con diversas empresasExcelente ambiente de trabajoAprendizaje constante30...

  • Customer Service Representative

    hace 2 días

    Tlaquepaque, Jalisco, México TATA Consultancy Services A tiempo completo

    Tata Consultancy Services (TCS).Líder mundial en servicios TI con presencia en más de 40 países y colaboración con empresas de renombre, busca:Customer Service RepresentativeOfrecemos:Prestaciones de ley10 días de vacaciones el primer añoSeguro de gastos médicos mayoresConvenios con diversas empresasExcelente ambiente de trabajoHome Office...

  • Customer Service Representative

    hace 2 días

    Tlaquepaque, Jalisco, México TATA Consultancy Services A tiempo completo

    Tata Consultancy Services (TCS).Líder mundial en servicios TI con presencia en más de 40 países y colaboración con empresas de renombre, busca:Customer Service RepresentativeOfrecemos:Prestaciones de ley10 días de vacaciones el primer añoSeguro de gastos médicos mayoresConvenios con diversas empresasExcelente ambiente de trabajoHome Office...

  • Support Operations Representative

    hace 1 día

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    _ Responsibilities: _Develops product support plans on medium complexity product families.Represents services on product core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral.Sets product service metric goals, monitors product...

  • Customer Service Representative

    hace 2 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    _ Responsibilities: _ Acts as a first point of contact for regular, on- going customer accounts on daily operational matters. Resolves operational issues that may arise from the endtoend sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial postsales programs). Collaborates with other functions and organizations to...

  • Customer Support Representative

    hace 2 días

    Tlaquepaque, Jalisco, México Hewlett Packard Enterprise A tiempo completo

    Customer Support Representative page is loaded Customer Support Representative Apply locations Tlaquepaque, Jalisco, Mexico time type Full time posted on Posted 3 Days Ago job requisition id Customer Support Representative Description - Job Summary This role is responsible for acting as the point of contact for addressing basic customer concerns while...

  • Operations Manager

    hace 2 días

    Tlaquepaque, Jalisco, México Zf Friedrichshafen Ag A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Are you ready to make an impact? ZF is looking for talented individuals to join our team. As a FutureStarter, you'll have the opportunity to shape the future of mobility. Join us and be part of something...

  • Bilingual Customer Service Representative

    hace 2 días

    Tlaquepaque, Jalisco, México DB Roberts Company A tiempo completo

    Our Customer Service Reps provide service and support for our customers from Electronics, Automotive and Mechanical metal industries, and the branch sales team with activities such as:Expedites, order entry, credit and rebills, open order administration, quoting, forecast analysis, follow up on quotes, RMAs, Inside Sales support, between others.Essential...

  • Customer Service Representative

    hace 2 días

    Tlaquepaque, Jalisco, México JH A tiempo completo

    Empresa especializada en la atención a clientes bilingüePuesto: Agente bilingüe en el área de customer service (no son ventas)Campañas para trabajar desde casa o presencialmenteOfrecemos: Sueldo base desde $9500 o más dependiendo de la campaña Bonos por desempeño de hasta $5000 mensuales Horarios fijos Descanso fines de semana Trabajo desde casa o...

  • Operations Manager

    hace 4 semanas

    Tlaquepaque, Jalisco, México ZF Group A tiempo completo

    Req ID 68315 Tlaquepaque, Mexico With integrated solutions and the entire ZF product portfolio, the ZF Aftermarket Division of ZF Friedrichshafen AG guarantees the performance and efficiency of vehicles throughout their life cycle. Its combination of established product brands, digital innovations, customized products and services, and a worldwide service...

  • Operations Manager

    hace 2 días

    Tlaquepaque, Jalisco, México ZF Group A tiempo completo

    Req ID 68315 Tlaquepaque, Mexico With integrated solutions and the entire ZF product portfolio, the ZF Aftermarket Division of ZF Friedrichshafen AG guarantees the performance and efficiency of vehicles throughout their life cycle. Its combination of established product brands, digital innovations, customized products and services, and a worldwide service...

  • Operations Manager

    hace 2 semanas

    Tlaquepaque, Jalisco, México ZF Group A tiempo completo

    Req ID 68315 Tlaquepaque, Mexico With integrated solutions and the entire ZF product portfolio, the ZF Aftermarket Division of ZF Friedrichshafen AG guarantees the performance and efficiency of vehicles throughout their life cycle. Its combination of established product brands, digital innovations, customized products and services, and a worldwide service...

  • Na Returns Service Representative

    hace 2 días

    Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo

    Job SummaryThis role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams. The role maintains positive customer relationships, gathers and analyzes feedback, and tracks key performance metrics to share insights with the management. The role participates in...

  • Customer Support Representative

    hace 4 semanas

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Customer Support RepresentativeDescription -Job Summary• This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying...

  • Customer Support Representative

    hace 2 días

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Customer Support RepresentativeDescription -Job Summary• This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying...

  • Customer Support Representative

    hace 2 semanas

    Tlaquepaque, Jalisco, México HP A tiempo completo

    Customer Support RepresentativeDescription -Job Summary• This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying...