Presales Technical Consultant with English

hace 4 semanas

Tlaquepaque, México HP A tiempo completo

Presales Technical Consultant with English - Team Lead

Description -

Today HP is a $50+ billion fortune 50 company with just under 50,000 employees worldwide across 190 countries. HP is about innovation, it’s who we are and what we have been doing since 1939, we keep reinventing ourselves. Together we challenge convention, pushing each other to surprise the world.

We are currently seeking dedicated individuals to join our innovative Inside Presales Technical Consultants (TC) team, serving as trusted advisors to both our customers, partners and sales professionals. This Specialist level Technical Presales Consultant role within the Global Services & Solutions organization is perfect for experienced professionals with minimum 5 years of relevant experience. We are committed to fostering an inclusive workplace and encourage applications from candidates of all backgrounds.

About the Role:

As an Inside Presales Technical Consultant, you will provide technical presales support for the HP Commercial portfolio of Print products, services and solutions. Our team supports multiple languages across the world ensuring a diverse and collaborative work environment.

Key Highlights:

  • The job provides continuous face-to-face, hands-on, and virtual training sessions on cutting-edge technologies, HP's leading products, and solutions, both locally and internationally.
  • The ideal candidate should have a genuine passion for technology and native level/a high level of proficiency in X language. English fluency is required for internal communication, team meetings, and training, with proficiency in another language considered a significant advantage

Mission of the Inside Presales Technical Consultant (TC):

Our mission is to support sales opportunities by providing technical guidance through various communication channels. Assist our End-User sales and Channel teams in navigating Print products, solutions, and services, ensuring they secure business wins and deliver an excellent total customer experience (TCE).

Responsibilities:

  • Provide technical recommendations, direction, and guidance on HP Print offerings
  • Respond to and track technical questions from internal or external requestors
  • Present the advantages of HP’s Print products and solutions
  • Assist sales representatives in responding to customers’ requests (RFI, RFP, RFQ).
  • Support sales opportunities with in-depth technical understanding of HP’s offerings.
  • Provide support on the status of technical and environmental regulations.
  • Deliver trainings to other departments about Print products and solutions
  • Manage technical escalations and provide proactive technical updates to the sales community.
  • Collaborate with various technical resources as needed, within the Presales organization or Worldwide Divisional resources. Maintain a high level of service quality and total customer experience (TCE).
  • Ensure a competitive and appropriate level of technical and professional competence.

Knowledge/Skills Required:

  • Native/Advanced proficiency in spoken and written English language. Proficiency in another language is advantageous
  • Bachelor's degree or equivalent experience, preferably in a technical/engineering field or computer science.
  • Advanced experience and knowledge in printing technologies, hardware, operating systems, software, and networking technologies
  • Strong analytical, organizational, and team skills, with troubleshooting and problem-solving abilities.
  • Self-motivated with the ability to operate with minimal tactical direction.
  • Demonstrated motivation to seek knowledge and continuous learning.
  • Typically, minimum 5 years of relevant work experience.

Career Path:

The Inside TC role serves as an entry point in the Presales TC community, providing opportunities for advancement within the team or country. Potential evolution includes becoming a Team Lead, or Supervisor. In the WW TC community, progression to Expert team member or Senior Country Field TC is achievable. Other moves to different departments i.e. Technical Marketing, Product Management, IT, etc., within the company are also possible.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Mexico)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

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