Specialist - IT Product Support

hace 1 mes

Mexico City MMC Corporate A tiempo completo
Marsh McLennan is the industry leader in helping companies create dynamic solutions that make a difference in the moments that matter. We are searching for a  Specialist- IT Product Support.

We are seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week.:

What can you expect?

Provides Level 2 Application and technical support to colleagues across multiple Enterprise applications. The resource will report in to the L2 Application Support .

What is in it for you?

  • A company with a strong Brand and strong results to match
  • Culture of internal mobility, collaboration and valued partnership from the business.
  • Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
  • Entitled to vacation, floating holidays, time off to give back to your community, sick days, and national holidays (with early dismissal).

We will count on you to:

  • Responds to incidents within SLA or within a timely manner with appropriate level of urgency.
  • Determines appropriate hardware and software based on corporate policy and end user requirements.
  • Effectively communicates and follows up with colleagues on all incidents and requests.
  • Escalates incidents and questions to appropriate support groups.
  • Ensures all service feedback and updates are provided in a timely manner to all stakeholders.
  • Uses corporate incident management system to record and track all support work.
  • Take ownership of end user incidents providing effective communication and resolution
  • Provide technical applications support across a range of technologies including but not limited to Java, Kubernetes, Mongo DB
  • Provide effective investigation and root cause analysis for problem management process.
  • Supports teamâs abilities and functions through positive customer relations.
  • Provides coaching and mentoring to other team members.
  • Contributes to the improvement and enhancement of processes and procedures.
  • Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.
  • Routing open incident tickets to Development teams for resolution if team cannot resolve.
     

What you need to have:

  • Bachelor's degree or equivalent and 3+ years of experience in supporting full stack applications
  • Excellent technical trouble-shooter
  • Must have debugged large applications from full stack perspective
  • Database knowledge writing complex SQL queries in any RDBMS tool( Oracle or anything similar)
  • Expertise in supporting applications based on JSP and Servlet, Apache Struts framework, Java, Springboot, .NET, REST Apiâs, Angular
  • Experience supporting Containered applications
  • Strong interpersonal skills in order to work with Technical and Non-Technical personnel
  • Excellent oral and written communication skills
  • Demonstrate ability to be flexible with working hours, to react to situations within the App Support environment
  • Demonstrate ability to effectively manage knowledge and technical application document repository

    Desirable:
  • ITIL qualifications
  • Scripting(PowerShell/VB/Javascript) knowledge
  • Unix, Linux O/S knowledge
  • Cloud Computing Knowledge

What makes you stand out

  • Excellent people management, time management, presentation and problem solving skills.
  • Good communication and written skills in English.
  • Highly motivated and a team player with good interpersonal skills while concurrently being able to work proactively and work independently where required.
  • Positive attitude towards work and learning

Marsh McLennan (NYSE: MMC) is the worldâs leading professional services firm in the areas of risk, strategy and people. The Companyâs 85,000 colleagues advise clients in 130 countries.  With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh  provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter  develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer  delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman s  serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.

All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one âanchor dayâ per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person.

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