IT Helpdesk Support

hace 3 semanas


Mexico City One Park Financial A tiempo completo

Duties and Responsibilities

• Provides intermediate-level support to end-users for Windows Users (Active Directory).
• Windows Support.
• VoIP Support
• Office365 & Exchange Online Support.
• Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc.
• Interacts with Network Services, Server Services, Security Administration, and Planning/Compliance to identify and correct core problems
• Simulates or recreates user problems to resolve operating difficulties
• Maintains System Utilization Reports and works with On-Time Performance to monitor and report Technology related
• Tracks System outages daily
• Maintains Help Desk Knowledge Base and interacts with technicians to keep the information accurate
• Provides training and guidance to less experienced team members
• Handles problems that other team members are unable to resolve
• Processes Technology Requests for Installs/Adds/Moves/Changes
• Review problem Tickets and Change Tickets to ensure service levels are being maintained
• Assists in maintaining departmental procedure documentation and ensuring consistent and accurate handling of problems

Requirements

  • • Associates / Bachelor's degree preferred and/or certifications + experience.
  • • Certifications: A+ or Microsoft Desktop Support (Following Certifications are a Plus: CCNA, Network+, Server+, Security+) Optional
  • • Windows Server & Active Directory experience
  • • Exchange or Office365 Support experience
  • • VoIP
  • • Effective Communication Skills (English and Spanish)
  • • 1+ years of Help Desk Experience
  • • 1+ years of troubleshooting experience with Network and Windows Active Directory environments
  • • Strong interpersonal, written, and verbal communication skills
  • • Strong problem-solving and analytical skills

Benefits

  • Competitive Salary
  • Private Medical Insurance
  • Growth Opportunities



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