Senior Manager, Guest Operations
hace 3 semanas
Reporting organizationally to the Head of Guest Operations FWC2026, the Senior Manager of Guest Operations & Stadiums â Mexico will help serve guest operations efforts for the FIFA World Cup 2026 that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues.
This role will be responsible for coordinating and maintaining a strategic overview of guest operations across the FIFA World Cup 2026. Further, this role will oversee the implementation strategy, tools, and operational plans for seamless provision of integrated event services (e.g., travel, transport, accommodation, hospitality) to FIFA guest groups.
THE POSITION The main responsibilities of the Senior Manager of Guest Operations & Stadiums - Mexico for the FIFA World Cup 2026 include:
- Setting up working groups for a fully integrated guest experience development process ensuring consistent quality levels and seamless provision of all guests related services putting the VIP/VVIPâs needs in the center of attention.
- Identifying key principles and establishing of scalable event concepts built around the VIP/VVIP lounges at stadiums and VIP hotels including FIFA Club, ancillary meetings, entertainment programs.
- Defining processes, parameters, KPIs, service levels and requirements in relation to concepts, timelines, policies, responsibilities, and operational workflows.
- Lead Site Operations Plan (SOP) development for all V/VIP sites with a particular emphasis on stadiums.
- Creating visual identity and creative branding concepts enhancing a customized, memorable, and unique look & feel.
- Developing and coordinating holistic hospitality concepts combining decoration with an innovative and high-quality food & beverage concept.
- Performing research, analysis, benchmarking, and consultations to establish Guest Experience and Hospitality production plans.
- Developing and delivering training to Guest Experience and Hospitality service staff involved in the respective event.
- Negotiating with venue owners (e.g., restaurant, hotel) and contract management
- Defining the project plan and timelines, keeping the project within the defined objectives, ensuring.
- Drafting accurate and timely progress reports for the line manager.
- Attending site visits and inspections.
- Responsible for a successful transfer of knowledge and debriefing within the own area by following the set organizational guidelines.
YOUR PROFILE
- Fluent in English and Spanish
- 5+ yearâs experience in planning and leading in a guest-related service environment
- Extensive experience of managing end-to-end V/VIP hospitality programs at major sporting events.
- Extensive knowledge and experience in general stadium operations and specifically with guest operations and hospitality as well as related event services; knowledge of its respective methodologies, planning and controlling tools
- Bachelorâs degree in Business Administration, International Business Administration or related.
- Postgraduate Education focusing on International Organizations or Sport Management preferred, but not required.
- Willingness to work on different time zones, and willingness to travel
-
Operations Manager
hace 1 mes
City, México Executive Placings A tiempo completo**Job Overview**: **Date Posted**: Posted 3 hours ago- **Location**: Zanzibar City, Zanzibar- **Job Title**: Operations Manager (Lodge)- **Education Level**: Diploma- **Job Level**: Management- **Minimum Experience**: 8 - 10 Years**Operations Manager required for a job vacancy in Zanzibar.**: Exclusive Lodge is looking for an experienced Operations Manager...
-
Operations Manager
hace 5 días
Mexico City Blueground A tiempo completoAt Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.We’ve grown a lot since our founding in 2013, we are now a billion dollar company and have raised more than $300m+ in funding to date --...
-
Senior Program Manager, International Supply Chain
hace 2 meses
Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoAmazon Mexico´s Int´l Supply Chain team is looking for a Senior Program Manager to provide both tactical and strategic leadership for import and inbound transportation programs as well as to drive launch of new programs and manage projects in the International supply chain field. You will also require to support existing operations and identify, create,...
-
Operations Project Manager
hace 1 mes
Mexico City JPMorgan Chase & Co. A tiempo completoJob Description CIB Operations Project Manager – Senior Associate President – Mexico City, Mexico About . Morgan Chase & Co. . Morgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of over $2.6 trillion and a presence in over 100 markets. The firm is a leader in investment banking, financial services for...
-
Sr. Operations Manager BPO
hace 2 meses
Mexico City Concentrix A tiempo completoJob Title:Sr. Operations Manager BPO - CDMXJob DescriptionThe Sr. Operations Manager is responsible for:Strategic Oversight: Lead and execute operational strategies, manage resources, and optimize processes to achieve organizational goals and enhance efficiency.Team Leadership and Quality Control: Direct a team, ensure product/service quality, manage...
-
Sales Operations Manager
hace 1 mes
Mexico City Sagan A tiempo completoJob Title: Sales Operations ManagerLocation: Remote (EST)Work Schedule: Monday - Friday, 9 AM - 5 PM (EST)Job Description:We are seeking a versatile and dynamic Sales Operations Manager to spearhead customer success and operational accountability across Channel Development and Cafe Operations. This role is integral to enhancing our cafe community...
-
Senior Sales Operations Analyst
hace 4 días
Mexico City Red Hat S de R.L. de C.V. A tiempo completoJob Summary The Red Hat Operations team is looking for an Senior Sales Operations Analyst, to join us in Mexico City, Mexico, leading and supporting the Nola Region (Mexico, Colombia, Andino and Ceaca), sitting within Red Hat’s Go-To Market Operations organization. In this role, you will working closely with the Nola Regional Manager. As a Senior Sales...
-
Senior Business Operations Manager
hace 1 semana
Mexico City PPRO A tiempo completoAt PPRO, our mission is to simplify access to local payment methods and our vision is to enable the sale of goods and services to anyone in the world using their preferred way to pay. We empower partners such as Ant Group, PayPal and Stripe to access new markets, connect with more customers, and accelerate their growth. Our strength comes from our...
-
Senior Design Technologist Content Operations
hace 1 semana
Mexico TERADATA INDIA PVT LTD A tiempo completoApply for Senior Design Technologist, Content Operations, Career Progress Consultants in Mexico for 5 - 9 Year of Experience on TimesJobs.com.
-
Guest & Trade Svcs Executive Lacar
hace 2 semanas
Mexico City Royal Caribbean Group A tiempo completo. The Sr. Guest & Trade Services Executive delivers towards the overall operational delivery in RCL LACAR contact centers. Working closely with the GTS Manager, the primary objective is to maximize revenue generating opportunities, identify efficiencies and ensure the quality to the customer is constantly improved through effective management of our...
-
Operations Manager
hace 2 semanas
Mexico City Media.Monks A tiempo completoOur work is bundled by teams, not by organizational layers. But it's not all work. Everyone at Media.Monks knows how to have a good time, and everyone contributes to the positive energy of our culture. If you’re intrigued, read on as we may have the dream job for you. ABOUT THE ROLE We are seeking an Operations Manager who will be responsible for...
-
Operations and Recruiting Manager
hace 2 meses
Mexico City SGI Global, LLC A tiempo completoSGI Global LLC is seeking fluent Spanish speaking an Operations and Recruiting Manager to support the Department of State, Bureau of International Narcotics and Law Enforcement Affairs (INL) in Mexico City, Mexico.Join our team as the Operations and Recruiting Manager, a key position within the PMO that significantly contributes to the strategic success of...
-
EF Operations Manager, External Fulfillment
hace 1 semana
Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoExternal Fulfillment (EF) includes a variety of programs in which Amazon works hand in hand with a wide range of Sellers and Vendors to ship product from their warehouse. This role focuses on the enablement and standardization of processes across the operations. It focuses on creating and executing solutions through the automation of tools that will help the...
-
Technology Operations, Sr Manager
hace 3 semanas
Mexico City teamworkonline A tiempo completoReporting functionally to the Director Event Technology Operations and organisationally to the Chief Tournament Officer in Mexico, the Senior Manager of Technology Operations, Mexico will be a key member of the FIFA26 Technology team, and work in close collaboration with the Technology teams in Zurich and other key individuals responsible for the planning,...
-
Revenue Operations Manager
hace 1 semana
Mexico City Support Shepherd A tiempo completoOPEN FOR LATAMFULL TIME REMOTEPosition: Revenue Operations ManagerType of contract: Independent contractor Working Hours: 9AM-5PM CST Holidays: Local holidaysSalary Range: 2000 - 2500 USD/Monthly Somewhere, is a headhunter agency hiring talented people across Latam for international clients! Scope of the Role We seek a Revenue Operations Manager to...
-
Night Manager I
hace 3 días
Mexico City Marriott International A tiempo completoJob Number 24094373Job Category Rooms & Guest Services OperationsLocation The St. Regis Mexico City, Paseo de la Reforma 439, Mexico City, Distrito Federal, Mexico VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYServes as the property Manager on Duty and oversees all property operations during the overnight...
-
EF Operations Manager, External Fulfillment
hace 2 meses
Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoExternal Fulfillment (EF) includes a variety of programs in which Amazon works hand in hand with a wide range of Sellers and Vendors to ship product from their warehouse. This role focuses on the enablement and standardization of processes across the operations. It focuses on creating and executing solutions through the automation of tools that will help the...
-
Manager - Front Desk
hace 2 meses
Mexico City W Mexico City A tiempo completoJob Number 24064519Job Category Rooms & Guest Services OperationsLocation W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office...
-
Operations Manager
hace 2 meses
Mexico City Sagan A tiempo completoJob Title: Operations Manager (E-Commerce) - LatAmLocation: Remote (PST Timezone)Work Schedule: Monday to Friday, 9:00 am to 5:00 pm - Full-timeJob Overview:We're looking for a dynamic Operations Manager to join our team, overseeing the online operations of our direct-to-consumer brand. This role is pivotal in managing our e-commerce platforms, developing...
-
Senior Project Manager
hace 4 días
Mexico City Scopely A tiempo completoDescription Scopely is looking for a Senior Project Manager to join our Talent Operations team in Mexico City on a hybrid basis!At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a...