Senior Representative, Customer Support Quality
hace 2 semanas
Senior Representative, Customer Support Quality Apply for the Senior Representative, Customer Support Quality role at Global Payments Inc. This role monitors, evaluates, and scores a specified number of calls each month for all clients in order to provide an overall assessment of call center and collections quality. Scores are entered into a database for tracking and reporting purposes. Quality issues and performance measures are used to insure the highest level of customer service to cardholders while maintaining the integrity of the client. What Part Will You Play? Become familiar with internal processes and client call scoring criteria while monitoring random inbound customer service calls and evaluating the quality based on client‑defined criteria. Provide basic feedback and coaching to CSRs to improve service quality. Participate in client calibration meetings as an observer to gain the necessary knowledge and skills. Assist more experienced Quality Control Specialists in preparing client calibration sessions and business reviews by running reports, retrieving call recordings, creating transcripts, and preparing presentation slides as directed. Assist with pulling recording(s) and creating transcripts for basic inbound customer service call reviews requested by clients. Act as a back‑up to the customer service team as needed to resolve customer account inquiries during inbound calls. Assist management with basic special projects of minimal impact (approximately 10% of the work week). What Are We Looking For in This Role? Minimum Qualifications High School Diploma or Equivalent Typically No Relevant Experience Required Preferred Qualifications 1-2 years related work experience Desired Skills and Capabilities Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. Works on routine to semi‑routine assignments requiring limited decision outside stated processes. Receives detailed instructions and follows established procedures; works under close supervision. Knowledge of client policies, departmental procedures, and applicable computer applications. Seniority level Mid‑Senior level Employment type Full‑time Job function Other Industries Financial Services and IT Services and IT Consulting #J-18808-Ljbffr
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Senior Customer Support Quality Analyst
hace 2 semanas
Mexico City Global Payments Inc. A tiempo completoA leading financial services provider is seeking a Senior Representative for Customer Support Quality in Ciudad de México. This role is responsible for monitoring and evaluating call quality to ensure high customer service standards. The ideal candidate will have a High School Diploma, with a preference for candidates with related experience....
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Customer Support
hace 2 semanas
Mexico City CS Outsource A tiempo completoWe’re hiring a Customer Support & Admin Representative to support our day‑to‑day operations. This role involves frequent phone communication with North American customers, along with administrative and sales‑support tasks. The ideal candidate is confident on calls, communicates clearly, and can maintain a professional tone aligned with U.S.-based...
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Customer Support
hace 2 semanas
Mexico City CS Outsource A tiempo completoWe’re hiring a Customer Support & Admin Representative to support our day‑to‑day operations. This role involves frequent phone communication with North American customers, along with administrative and sales‑support tasks. The ideal candidate is confident on calls, communicates clearly, and can maintain a professional tone aligned with U.S.-based...
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Customer Support Representative
hace 2 semanas
Mexico City WebCreek Technology Inc A tiempo completoCustomer Support Representative Available for the following offices: Mexico, Remote. Location: Remote/Mexico Job Type: Full Time / Part Time Work schedule: 8:00 am to 5:00 pm PST Are you eager to join a renowned IT development firm? Look no further! We are currently seeking a proactive and customer-oriented Customer Support Representative to join our team....
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Customer Support Representative
hace 2 semanas
Mexico City WebCreek Technology Inc A tiempo completoCustomer Support Representative Available for the following offices: Mexico, Remote. Location: Remote/Mexico Job Type: Full Time / Part Time Work schedule: 8:00 am to 5:00 pm PST Are you eager to join a renowned IT development firm? Look no further! We are currently seeking a proactive and customer-oriented Customer Support Representative to join our team....
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Senior Representative, Customer Support Quality
hace 2 semanas
Mexico City Global Payments A tiempo completoEvery day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....
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Customer Service Representative
hace 2 semanas
Mexico City Epsilon Solutions Ltd. A tiempo completoJob Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer satisfaction on a day-today basis. Qualifications High School diploma completed....
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Customer Service Representative
hace 3 semanas
Mexico City Epsilon Solutions Ltd. A tiempo completoRole: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring...
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Customer service representative
hace 5 días
Mexico City QST SOLUTIONS Limited A tiempo completoJob ProfileThe Customer Service Representative (CSR) will serve as the primary point of contact for European customers, providing end-to-end customer support for sensor products. The role ensures accurate order processing, timely communication, and high customer satisfaction while coordinating closely with sales, production, logistics, and quality teams.This...
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Customer Support Representative
hace 2 semanas
Mexico City OpenTable A tiempo completoCustomer Support Representative (Hybrid - Mexico City) OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with more than 60,000 restaurant partners and 25+ years of experience. We empower restaurants to focus on their team, guests, and bottom line while enabling diners to discover and book the perfect restaurant for every...
