Customer Support Representative

Customer Support Representative (Hybrid - Mexico City) OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with more than 60,000 restaurant partners and 25+ years of experience. We empower restaurants to focus on their team, guests, and bottom line while enabling diners to discover and book the perfect restaurant for every occasion. We are looking for a passionate, bilingual Customer Support Representative to provide outstanding service via phone, email, chat, and any future channels. The role is hybrid, based in Mexico City, and requires strong communication in both Spanish and English. The goal is not to get the customer off the phone as fast as possible (unless that’s what the customer wants). You should go out of your way to not only fix the problem but finish the conversation with a smile and restored faith in OpenTable. You will be the primary contact for our customers in North America and worldwide, helping foster prosperous relationships. Please note we can only consider candidates who are able to speak and write Spanish and English. In This Role You Will: Answer customer and employee calls, emails, chats, and community posts (and any future form of contact). Provide outstanding service. Know your limitations and ask for assistance when needed. Own the resolution of the problem and don’t leave the customer hanging. Accurately and efficiently log all contacts in our CRM (Salesforce). Shift Information Shifts are typically scheduled between 7:00 am CST and 12:00 pm CST. Start times may vary based on business needs, including overnight work. During peak times or seasons, overtime may be requested. If a regular day falls on a holiday, you may also be required to work at an increased hourly rate. Please Apply If You have an interest in the restaurant or hospitality industry (experience is appreciated but not mandatory). You start each day with energy and enthusiasm. You have the natural ability to know what’s right for both customers and the company. You love tackling problems. You speak fluent English and Spanish and can write in both languages for digital communications. You are the go-to person for friends and family with electronics or new device support. You value integrity and respect the trust customers place in OpenTable. You enjoy the flexibility and challenges of a script‑free environment. You are receptive to feedback and actively seek ways to implement it. Experience Needed Excellent social and customer‑service skills. Strong communication skills: active listening, writing/typing, informal communication. Restaurant or hospitality experience preferred. 1+ year’s experience providing customer support via phone, email, or chat, preferably in a software support environment. Experience using Windows and Apple operating systems, with knowledge of iOS and Apple hardware. Benefits and Perks Work from (almost) anywhere for up to 20 days per year. Focus on mental health and well‑being Company‑paid therapy sessions through SpringHealth. Company‑paid subscription to Headspace. Company‑wide week off per year. Paid parental leave. Generous paid vacation plus time off for your birthday. Paid volunteer time. Focus on career growth Development Dollars. Leadership development. Access to thousands of on‑demand e‑learnings. Travel discounts. Employee Resource Groups. Christmas bonus – 30 days. 20 days of paid time off per year. 25% vacation premium. Private health, dental, and life insurance. Monthly social events and happy hours. Inclusion We’re committed to creating a workplace where everyone feels they belong and can thrive. We believe the best ideas come when we bring different voices to the table, fostering a culture where everyone can be their authentic selves. If you need accommodations during the application, interview, or job, please reach out to your recruiter to request them. #J-18808-Ljbffr