Senior Associate Specialist, Customer Service
hace 2 semanas
Overview The Senior Associate Specialist Customer Service is responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, and complaint handling. Responsibilities Ensure perfect order fulfillment of orders and resolve issues as required Work closely with sales management for billing adjustments Key transactional contact for customers Maintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurement Update customer master information in SAP Perform the diversified customer pricing applications in SAP Process billing related adjustments (e.g. returns, credit/debits) Document and follow up of internal and external complaints Where necessary, support sales representatives and business line managers with sales data analysis, report requests and customer follow-up Qualifications College/university degree Fluent English SAP knowledge is an advantage Troubleshooting/problem solving skills Ability to build relationships Customer Service experience is an advantage Good communication skillsPrecise, detail-focused Ability to multitask Able to cope with stress Positive attitude, friendly, empathy Accountability and ownership Follows the rules, but also thinks out of the box and is open for other solutions #J-18808-Ljbffr
-
Senior Customer Service
hace 14 horas
Mexico City Celanese A tiempo completoA multinational manufacturing corporation located in Mexico, Ciudad de México is seeking a Senior Associate Specialist Customer Service. You will be responsible for perfect order fulfillment within the order to cash process, ensuring customer satisfaction. The role involves developing key internal relationships and addressing customer concerns effectively....
-
Order-to-Cash Specialist — Customer Service Expert
hace 15 horas
Mexico City Celanese A tiempo completoA global chemical company is seeking a Senior Associate Specialist in Customer Service to ensure perfect order fulfillment while resolving customer issues. Candidates should possess a college degree and fluent English, along with strong problem-solving skills. Experience with SAP is a plus. This full-time, mid-senior level role requires effective...
-
Customer Service Associate
hace 1 día
Mexico City Safeguard Global A tiempo completoOur client is seeking an experienced Senior Customer Service Associate to support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction.Position SummaryThe Senior Customer...
-
Hybrid QA Senior Specialist
hace 14 horas
Mexico City TTEC A tiempo completoA leading customer engagement firm is seeking a Quality Assurance Senior Specialist in Mexico City. The role involves evaluating customer interactions to improve service satisfaction and mentoring team members. Candidates should have an Associate degree or equivalent experience, strong customer service skills, and a passion for coaching others. You will...
-
Administrative Customer Service Specialist
hace 2 semanas
Mexico City Relay Human Cloud A tiempo completoAdministrative Customer Service Specialist Job Overview The Customer Service role in the real estate sector involves providing exceptional support and assistance to clients, prospective buyers, tenants, and internal teams throughout the property transaction and management processes. This position focuses on addressing inquiries, resolving issues related to...
-
Administrative Customer Service Specialist
hace 2 semanas
Mexico City Relay Human Cloud A tiempo completoAdministrative Customer Service Specialist Job Overview The Customer Service role in the real estate sector involves providing exceptional support and assistance to clients, prospective buyers, tenants, and internal teams throughout the property transaction and management processes. This position focuses on addressing inquiries, resolving issues related to...
-
Customer Service Associate
hace 1 día
Guadalajara, Mexico Metropolitan Area Safeguard Global A tiempo completoOur client is seeking an experiencedSenior Customer Service Associateto support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction.Position SummaryThe Senior Customer...
-
Customer Service
hace 7 horas
Mexico City Hire With Near A tiempo completoAt Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders. This is a fully remote contractor position for Latin American individuals currently living in Latin America.About our clientIs a US based company, Operates 80+ locations across...
-
Customer Service
hace 15 horas
Mexico City Hire With Near A tiempo completoAt Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders. This is a fully remote contractor position for Latin American individuals currently living in Latin America.About our clientIs a US based company, Operates 80+ locations across...
-
SF Customer Service Operations Associate
hace 2 semanas
Mexico City Hellmann Worldwide Logistics A tiempo completoSF Customer Service Operations AssociateJoin to apply for the SF Customer Service Operations Associate role at Hellmann Worldwide LogisticsÜber unsBereit, mit uns die Zukunft zu gestalten?Bei Hellmann stehen unsere Mitarbeitenden im Zentrum all unseres Handelns – denn für uns zählen Beziehungen. Teil von Hellmann zu werden bedeutet mehr, als nur in ein...