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hace 19 minutos
At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders. This is a fully remote contractor position for Latin American individuals currently living in Latin America.About our clientIs a US based company, Operates 80+ locations across North Carolina, South Carolina, Kansas, and Missouri. Committed to delivering exceptional customer service and high-quality products. To support their growing operations, we are seeking a dedicated Customer Service & Reporting Associate to join their team.About the roleAs a Customer Service & Reporting Associate you will be responsible for handling customer service phone calls, gathering feedback, and communicating insights to store General Managers. Additionally, the individual will assist in data cleanup and validation from the company’s point-of-sale (POS) system and generate weekly operational reports.Key ResponsibilitiesMake 20-30 customer service calls daily to gather feedback and address concerns.Communicate customer feedback effectively to store General Managers.Understand and articulate Jersey Mike’s product offerings and customer expectations.Handle sensitive customer feedback with professionalism and care.Assist in cleaning and validating POS system data.Generate and distribute weekly operational reports.Support additional administrative or reporting tasks as neededManage the operational walkthrough report follow-up, which includes:Reviewing District Manager audit reports (40–50 min store walk-throughs).Creating a clear action-item list for each store’s General Manager.Following up with GMs and confirming completion via photo evidence.SkillsExperience in customer service or administrative roles is a plus.Ability to handle and de-escalate sensitive customer feedback.Proficiency in Microsoft Excel and PowerPoint (ability to create and analyze reports).Fluent in English (verbal and written communication).Strong interpersonal and communication skills.Exceptional attention to detail and organizational skills.Working HoursFrom Monday to Friday, 8AM - 5PM EST.PerksCompetitive salary in USD.10 days PTO.US holidays.Remote Work.In case this role is not a good fit for you, don’t hesitate to apply to another of our positions.We’re continually updating opportunities; if this role is not a good fit, feel free to explore other positions with Near. #J-18808-Ljbffr
