CRM Analyst

Ready to accelerate your careerClara is the fastest-growing company in Latin America. We’ve built the leading solution for companies to make and manage all their payments. We already help over 20,000 large and growing businesses operate with agility and financial clarity through locally issued corporate cards, bill pay, financing and a powerful B2B platform built for scale.Clara is backed by some of the most successful investors in the world, including top regional VCs such as Monashees, Kaszek and Canary, and global funds such as Notable Capital, Coatue, DST Global, Partners, ICONIQ Growth, General Catalyst, Citi Ventures, SV Angel, Citius Endeavor Catalyst and Goldman Sachs, along with numerous angel investors and local family offices.We’re building the financial infrastructure that powers high‑performing organizations across the region. Join us if you want to be part of a fast‑paced environment that will accelerate your career and support you to do some of the best work of your life alongside a passionate and committed team distributed across the Americas.What you’ll doWe’re looking for a CRM Analyst to support Clara’s Growth CRM team through hands‑on execution, automation and data analysis. This role sits at the intersection of Lifecycle Growth Product and Data and plays a key role in improving user activation and engagement across the customer journey.Your core responsibilities will include:Executing and optimizing lifecycle and engagement strategies.Building and maintaining automated workflows using tools like n8n, Zapier or similar to enable CRM operations and multi‑channel campaigns.Designing, executing, and analysing growth experiments and A/B tests across CRM channels.Measuring and reporting on key KPIs such as activation, engagement, conversion rates, retention, churn, CAC, LTV, and ROI.Collaborating with Product and Data teams to ensure correct event tracking, data quality and reliable automation.Identifying opportunities to improve user journeys through data‑driven insights and behavioral analysis.Who we’re looking forWe’re looking for someone who meets the minimum requirements to be considered for the role. The preferred qualifications are a bonus, not a requirement.Must havesAt least 3 years of experience in Growth, CRM, Lifecycle or Marketing Operations roles.Hands‑on experience executing multichannel engagement, activation, and churn prevention campaigns with CRM tools such as Customer IO, HubSpot, Amplitude, Mixpanel, Braze or SaaSQuatch.Strong analytical mindset with solid experience working with funnels, attribution and marketing KPIs. Business‑oriented mindset with a strong understanding of growth mechanics.Working proficiency in English and Spanish or Portuguese.Excellent communication and organizational skills.Experience building and maintaining automated workflows using tools such as n8n, Zapier or similar platforms.Experience with SQL dashboards and experimentation frameworks.Experience using AI tools to optimise workflows.Nice to havesExperience in high‑growth startup environments.Experience using Metabase, HubSpot or N8N.Experience in campaign personalization or product‑led growth initiatives.Why join ClaraAt Clara you’ll have the autonomy, speed and support to make a meaningful impact, not just on your team but on how organizations are run across Latin America.Who we areWe’re the leading B2B fintech for spend management in Latin America.We’re certified as one of the world’s fastest‑growing companies, a Great Place to Work and a LinkedIn Top Startup.We’re passionate about making Latin America more prosperous and competitive.We constantly innovate to build financial infrastructure that enables each of our customers to thrive.Our product‑led, high‑talent‑density culture is designed for builders who raise the bar.We’re proud of our open, inclusive and values‑driven environment.What we believe in#Clarity. We say things clearly, directly and proactively.#Simplicity. We reduce noise to focus on what really matters.#Ownership. We take responsibility and never wait to be told.#Pride. We build products and experiences that we’re proud of.#Always Be Changing (ABC). We grow through feedback, risk‑taking and action.#Inclusivity. Every voice counts. Everyone contributes to our mission.What we offerCompetitive salary and stock options (ESOP) from day one.Multicultural team with daily exposure to Portuguese, Spanish and English (our corporate language).Annual learning budget and internal accelerated development paths.High‑ownership environment: we move fast, learn fast and raise the bar together.Smart, ambitious teammates with low ego and high impact.Flexible vacation and hybrid work model focused on results.If you’re ready for growth, ownership and impact, apply now and help us redefine B2B finance in Latin America.Clara’s Hybrid PolicyClaridians in a hybrid mode split their time between working from the office, talking to or visiting customers, or working from home. This hits a balance between bringing people together for in‑person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for each individual and team.We don’t enforce a minimum number of days for most roles, but you’re expected to spend time at the office organically and be there most days during your ramp‑up or when required by your leader. #J-18808-Ljbffr