Customer Success Architect
hace 8 horas
Customer Success Architect Hudson Talent Solutions•Mexico City Metropolitan Area, MexicoCustomer Success ArchitectLocation: Mexico City (Hybrid)About the RoleWe are looking for a Success Architect to lead strategic client value realization for our top enterprise customers across North America and globally. As the senior‑most post‑sales advisor, you will partner with C‑level stakeholders to design and deliver solutions that drive retention, growth, and long‑term success.Success Architects play a pivotal role in supporting our client’s most critical customers. You will provide expert guidance on solution design, scalability, and best practices, while proactively identifying risks and recommending improvements to maintain technical health. Your insights will empower customers to plan, develop, and evolve their implementations—aligning technology with business goals.What You’ll DoDrive Gross Revenue Retention (GRR) for enterprise accounts.Partner with Customer Success and Sales to ensure executive alignment, adoption, and renewals.Assess implementations and deliver recommendations on architecture, solution design, lifecycle management, and feature adoption.Act as a technical SME, offering proactive and reactive guidance on architecture, technology strategy, and best practices.Simplify complex concepts for technical and executive audiences.Identify gaps and recommend product enhancements or custom solutions.Represent the voice of the customer to influence the product roadmap.Provide thought leadership in events and client forums.Stay ahead of trends in AI and media intelligence, connecting insights to business outcomes.Manage multiple client programs with strong prioritization.What You’ll Bring6+ years in enterprise account management, consulting, or SaaS customer success.Familiarity with APIs, integrations, data structuring, and data architecture.Ability to turn complex data into actionable insights.Deep understanding of consumer & media intelligence and interest in AI.Experience with C‑level stakeholders (marketing, communications, PR).Strong knowledge of enterprise SaaS value drivers.Excellent communication, problem‑solving, and organizational skills.Comfortable in matrixed global environments.Why Join Us?You’ll shape the strategic direction of our client’s most valuable customer relationships across a fast‑growing region—a career‑defining role for someone who thrives on ownership and impact.What We OfferSalary range: 70-85k MXN gross monthly.Major medical insurance + grocery vouchers + savings fund + law benefits.Calm App subscription for you and your loved ones.Energetic, hybrid work environment.Inclusive community with ongoing professional development. #J-18808-Ljbffr
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Customer Success Architect
hace 4 días
Mexico City Hudson Talent Solutions A tiempo completoCustomer Success ArchitectLocation: Mexico City (Hybrid)About the RoleWe are looking for a Success Architect to lead strategic client value realization for our top enterprise customers across North America and globally. As the senior-most post-sales advisor, you will partner with C-level stakeholders to design and deliver solutions that drive retention,...
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Success Architect
hace 5 días
Mexico City Hudson Talent Solutions A tiempo completoWe are looking for a Success Architect to lead strategic client value realization for our top enterprise customers across North America and globally. As the senior-most post‑sales advisor, you will partner with C‑level stakeholders to design and deliver solutions that drive retention, growth, and long‑term success. Success Architects play a pivotal...
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Success Architect
hace 4 días
Mexico City Hudson Talent Solutions A tiempo completoWe are looking for a Success Architect to lead strategic client value realization for our top enterprise customers across North America and globally. As the senior-most post‑sales advisor, you will partner with C‑level stakeholders to design and deliver solutions that drive retention, growth, and long‑term success. Success Architects play a pivotal...
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Customer Success Executive – Loyalty Programs
hace 1 semana
Mexico City Customer Intelligence Inc. A tiempo completoUna empresa de consultoría y servicios de marketing busca un Customer Success Executive para gestionar programas de lealtad en Ciudad de México. El candidato ideal debe tener de 2 a 4 años de experiencia en gestión de clientes y habilidades en comunicación, análisis de rendimiento y coordinación de equipos. Se requiere un enfoque proactivo y dominio...
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Strategic Enterprise Success Architect
hace 10 horas
Mexico City Hudson Talent Solutions A tiempo completoA leading tech company seeks a Customer Success Architect to champion client value realization for enterprise customers across North America and globally. In this pivotal role, you will partner with C-level stakeholders to design solutions that drive growth and retention. With 6+ years in account management or SaaS, the ideal candidate will excel in...
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Customer Success Specialist
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 3 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 1 semana
Mexico City Customer Intelligence Inc. A tiempo completoDescripción del trabajo ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and...
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Customer Success Specialist
hace 2 semanas
Mexico City Customer Intelligence Inc. A tiempo completoDescripción del trabajo ABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and...
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Success architect
hace 6 días
Chihuahua City, México Hudson Talent Solutions A tiempo completoSuccess ArchitectLocation: Mexico City (Hybrid)About the RoleWe are looking for a Success Architect to lead strategic client value realization for our top enterprise customers across North America and globally. As the senior-most post-sales advisor, you will partner with C-level stakeholders to design and deliver solutions that drive retention, growth, and...
