Bilingual Call Center Agent

hace 1 semana

Aguascalientes, México Grupo Modelo A tiempo completo

Bilingual Call Center Agent Location: On-site Position Overview We are looking for a 100% bilingual Call Center Agent to join our team. This role requires constant interaction with customers located in the United States , providing high-quality customer service and sales support over the phone. The ideal candidate must feel confident communicating in English on a daily basis , as all customer interactions will be conducted in English. This position is ideal for professionals with a strong customer service mindset, sales orientation, and the ability to manage multiple requests while delivering an excellent customer experience. Key Responsibilities Handle inbound and outbound calls with U.S.-based customers in English . Provide support regarding claims, orders, and customer complaints . Perform telephone sales and follow up on assigned customer portfolios. Ensure achievement of sales and service objectives . Track and follow up on customer requests until resolution. Coordinate with internal teams such as sales, logistics, and technical service . Maintain accurate records in digital platforms and systems. Requirements Education: Bachelor's Degree (required). Language Skills: Advanced English level (B2–C1) – Mandatory . This is a 100% bilingual position ; continuous communication with U.S. customers is required. Experience: At least 1 year of experience in customer service and/or sales processes. Experience using digital platforms for buying and selling is a plus. Technical Skills: Basic to intermediate proficiency in Microsoft Office or delivery/sales platforms . Availability: Desired Skills Excellent verbal communication skills in English . Strong customer service and problem-solving skills. Sales-oriented mindset with a focus on results. Ability to work in a fast-paced, phone-based environment. Team player with strong organizational skills.

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