Senior Analyst, Information Systems D2C E-commerce

Requisition ID64132-Posted -Monterrey IT WMEX ABOUT WHIRLPOOL CORPORATION Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. The team you will be a part of The Global IT team is responsible for the implementation of enterprise architecture and the development and maintenance of the organization's computing/IT environment. Together with the team, you will be responsible for determining and developing architectural approaches and solutions, conducting business reviews, documenting current systems, and developing recommendations on how to proceed with the applications. This role in summary Whirlpool is seeking a skilled Global Information Technology Senior Analyst specializing in Ecommerce and Direct-to-Consumer (D2C) IT ecosystems. This role, based in Apodaca, Nuevo Leon, Mexico, requires a professional with strong experience in digital platforms, particularly ecommerce solutions such as VTEX, and a deep understanding of the technical needs within D2C operations. As part of the Global Information Technology (GIT) team, the Senior Analyst will partner closely with business stakeholders, IT teams, and external vendors across the Latin America Region (LAR) to design, implement, and support ecommerce solutions. This role ensures seamless integration of IT capabilities with business objectives, focusing on the unique challenges and opportunities in the D2C space. Your responsibilities will include Ecommerce & D2C Solution Development: Act as the technical subject matter expert for ecommerce platforms, and ensure solutions are optimized for D2C operations. Collaborate with cross-functional teams to define and implement IT solutions that enhance the D2C customer experience, including payment processing, fulfillment, and post-purchase support. Lead the design, development, and integration of ecommerce systems with ERP and CRM platforms. Technical Requirements Gathering & Analysis: Work with business stakeholders to identify ecommerce and D2C requirements, documenting them into actionable technical specifications. Analyze gaps in current platforms and propose IT-driven improvements to enhance scalability, usability, and performance in ecommerce ecosystems. Solution Delivery & Implementation: Oversee the development lifecycle of IT solutions, ensuring they are delivered on time, within budget, and aligned with stakeholder expectations. Collaborate with IT development teams and external vendors to manage integrations, testing, and deployments of ecommerce features and enhancements. IT Operations & Support for D2C: Lead troubleshooting efforts and ensure high availability of ecommerce systems. Establish and monitor KPIs for ecommerce platform performance, collaborating with IT support teams to resolve incidents efficiently. Technical Leadership & Collaboration: Act as the bridge between technical teams and non-technical stakeholders, ensuring clear communication and alignment of goals. Provide mentorship to junior IT team members and guide external consultants or contractors on ecommerce-related projects. Process Optimization & Innovation: Identify opportunities to streamline ecommerce and D2C processes, focusing on automation, customer satisfaction, and operational efficiency. Stay informed about emerging ecommerce technologies and recommend innovative solutions to maintain a competitive edge. Technical Skills Required Advanced proficiency with ecommerce platforms and digital marketing tools. Knowledge and experience with Google Marketing Tools (e.g., Google Analytics, Google Tag Manager). Experience with ecommerce technical architecture and integrations, including APIs. Expertise in React and Node.js fundamentals. Advanced PC literacy and familiarity with cloud-based tools and platforms. Educational Background: Bachelor’s degree in Information Technology, Computer Science, or a related field. Experience: 5+ years in IT roles, with specific experience supporting ecommerce and D2C ecosystems from an IT perspective. Proven track record of working with ecommerce platforms (e.g., VTEX, Magento, Shopify, etc.) and integrating them with ERP/CRM systems. Solid understanding of digital marketing technologies and customer engagement tools. Technical Skills: Experience with ecommerce platforms, particularly VTEX, and knowledge of their technical architecture. Familiarity with payment gateways, API integrations, and data privacy/security best practices. Exposure to Agile methodologies and software development lifecycle (SDLC). Preferred skills and experiences eCommerce Platforms: Deep understanding of major eCommerce platforms (e.g., Vtex, Magento, Shopify, Salesforce Commerce Cloud, WooCommerce). Understanding in Vtex is a plus. Experience with integrating eCommerce platforms with other systems (e.g., ERP, CRM, payment gateways). Digital Marketing Tools: Proficiency with digital marketing tools (e.g., Google Analytics, Google Ads, Facebook Ads, HubSpot, Marketo). Knowledge of SEO/SEM strategies and tools. Web Technologies: Familiarity with web technologies. Proficiency in React and NodeJS fundamentals. Understanding of web development frameworks and Content Management Systems (CMS). Data Analysis and Reporting: Strong skills in data analysis and reporting tools (e.g., SQL, Excel, Tableau). Ability to interpret and analyze web analytics and performance metrics. API Integration: Experience with API development and integration. Knowledge of RESTful and SOAP APIs. Database Management: Understanding of database systems (e.g., MySQL, PostgreSQL, MongoDB). Security and Compliance: Awareness of eCommerce security best practices. Knowledge of compliance requirements (e.g., PCI DSS, GDPR). Preferred Skills and Requirements: Business acumen: Candidates should have a deep understanding of business operations and processes, and be able to identify areas for improvement that can help drive efficiency and profitability. Communication skills: Candidates should be able to communicate complex information in a clear and concise manner, and be able to collaborate effectively with stakeholders across various departments/Business Functions. Change management: Candidates should have experience with change management and be able to implement solutions that minimize disruption to business operations. Superior analytical and problem-solving skills. Prioritize and manage multiple responsibilities and commitments concurrently. Self-starter with the ability to work independently. Interpersonal savvy, the ability to learn on the fly and drive results. Navigate and drive clarity and decisions in areas of ambiguity. Executive presence, including excellent oral and written communication skills. Connect with us and learn more about Whirlpool Corporation At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law. #J-18808-Ljbffr