Senior Representative, Officer
hace 2 semanas
Every day, Heartland, a Global Payments Company, makes it possible for millions of people to move money between buyers and sellers using our products and unmatched services. Simply, we create meaningful technology centered experiences that enable our customers to prosper. If you want to work like an entrepreneur, support and serve entrepreneurs and bring your expertise to a dynamic team, then Heartland is for you. If it's in your nature to work with a passion to provide tangible solutions for everyone you interact with, then join us and let's see what we can do together. About the role EVO Payments International is looking for a Sales Executive Officer. This role will be responsible for providing support throughout the sales process of Acquirer services, concluding affiliations in the shortest possible time and enabling the use of the contracted platform (post‑sale service). It will also coordinate efforts to ensure ongoing operations and billing for sales and profitability. What You Will Do Onboarding (end to end): review and follow‑up the status of Sales, CA Underwriting, and Implementation procedures, ensuring compliance with SLAs. Review and follow‑up implementation folios; verify card affiliations delivered to clients in compliance with the SLA and generate reports of completed affiliations. Manage “Never Active” accounts (less than $50); monitor affiliations with low or no billing for no more than four months and determine retention actions such as service calls, visits, or promotional offers (MSI, loyalty, points, etc.). Intensive Care: follow‑up "TOP" or most profitable clients, verify continued status, and conduct service calls if billing decreases to resolve issues. Monitor and report SLA times in support areas, providing complete and updated information sourced from implementation reports, Ingenico (Oper View), completed reports, and pending items. After an affiliation is concluded, monitor and activate them, assessing NPS customer satisfaction to understand reasons for inactivity. Prepare executive reports. What Skills We Seek Bachelor's Degree in Economics/Administrative fields or equivalent; minimum of 2 years of experience in administrative areas. Proficiency with office packages (basic) and CRM management is a plus. Schedule availability and basic English proficiency. Problem‑resolution, analytical, and effective communication skills at all levels. High drive, active listening capacity, teamwork orientation. What EVO can do for you Own your destiny with a worldwide payments industry leader where you can learn, grow, and advance. Enjoy a competitive salary and a comprehensive benefits package customized to the country in which you live. Thrive in a collaborative culture that supports innovation. Our people are the key to our success. We are dedicated to creating a workspace environment that provides a sense of purpose and supports learning, development, and full potential. Disclaimer This position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not a comprehensive inventory of all duties, responsibilities, and qualifications required for this position. EVO Payments Inc. is an equal opportunity employer committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability, veteran status, or any other protected status designated by federal, state, or local law. #J-18808-Ljbffr
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Senior Representative, Officer
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Xico, México Evo Payments A tiempo completoSenior Representative, Officer EVO Payments, Inc. is a leading payment technology and services provider. EVO offers a number of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe with offices and multiple brands across the Americas, Europe,...
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