Senior Representative, Officer

Senior Representative, Officer EVO Payments, Inc. is a leading payment technology and services provider. EVO offers a number of innovative, reliable, and secure payment solutions to merchants ranging from small and mid-size enterprises to multinational companies and organizations across the globe with offices and multiple brands across the Americas, Europe, and China. As a fully integrated merchant acquirer and payment processor in over 50 markets and 150 currencies worldwide, EVO provides competitive solutions that promote business growth, increase customer loyalty, and enhance data security in the markets it serves. EVO Payments in Mexico collaborates with Citibanamex and Banco Sabadell to provide merchant acquiring services for their customers. About the role : As a Sales Executive Officer you will be able to provide support throughout the process of the sale of Acquirer services, to conclude the affiliation in the shortest possible time, and to get the use of the contracted platform started (service in Post‑Sale) in addition to coordinating efforts so that they always keep operating and billing (sales and profitability). Be a part of a team where you will : Onboarding (end to end): The Sales Executive Officer is in charge of constantly reviewing the status of the procedures (Sales, CA Underwriting, Implementation) for the follow‑up and support in the flow of the folios generated by the Sales Executive. Ensuring compliance with SLAs Review and follow‑up of folios in Implementation, verify that card affiliations present and not present are delivered to the client in compliance with the SLA, as well as generate a report of completed affiliations. Never Active (less than $50). Monitoring affiliations with less or no billing for no more than 4 months. Determine if it is necessary to carry out a retention task based on billing through a service call, a visit from a Sales Executive, and offer promotions (MSI, loyalty, points, etc.). Intensive Care: Follow‑up of the "TOP" clients or most profitable clients of the division and verify that they remain in this status; in case of a decrease in billing, make a service call to detect the problem and resolve it. Monitoring and reporting of SLA times in the areas in charge of supporting the sales and divisional executive through a source of complete and updated information (monitor) that will be fed by : implementation reports, Ingenico (Oper View), completed reports, and not finished. Once an Affiliation is concluded, the Sales Executive Officer is in charge of monitoring and activating them to verify the level of satisfaction of the NPS customer to understand the main reasons for inactivity. Preparation of executive reports. About you : Bachelor's Degree Completed and / or truncated in Economic‑Administrative areas. Minimum experience of 2 years in administrative areas. Management of office packages (basic). CRM management is a plus. Schedule availability. Basic English. Problem resolution. Analytical. Effective communication at different levels. High thrust. Active‑Listening Capacity. Teamwork. What can EVO do for you? Own your destiny with a worldwide payments industry leader where you can learn, grow, and advance. Enjoy a competitive salary and a comprehensive benefits package customized to the country in which you live. Thrive in a collaborative culture that supports innovation. Our people are the key to our success. Our commitment is to build a diverse, safe, and resilient culture that evolves with the needs of our people and the communities in which we operate. We are dedicated to creating a workspace environment that provides a sense of purpose for our people and supports each of us to learn, develop, and reach our full potential. Our culture and values are grounded in service, integrity, diversity, teamwork, and taking ownership of our actions and reputation. Disclaimer The preceding position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. EVO Payments Inc. is an equal opportunity employer committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, gender, sexual preferences, age, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law. #J-18808-Ljbffr