Help Desk Support

hace 2 días

Tijuana, México Itj A tiempo completo

IT Help Desk Support (Levels: Trainee / Associate / Mid) About the Role We are looking for IT Help Desk Support Technicians to join a growing IT Enablement team focused on delivering secure, efficient, and user-centered technology support. This role provides first-line IT assistance and is ideal for professionals at Trainee, Associate, or Mid level who want to grow within a structured and collaborative IT environment. Responsibilities Provide first-level support for IT incidents and service requests through ServiceNow. Troubleshoot software, access, endpoint, and basic security issues. Perform software installations and license assignments. Support onboarding and offboarding processes. Use remote tools such as TeamViewer and Microsoft Intune to assist users. Document resolutions accurately and elevate complex issues when required. Follow IT procedures, SLAs, and compliance standards. Required Skills & Qualifications Experience in IT Support or Help Desk (level-dependent). Knowledge of Windows environments and Office 365 applications. Familiarity with ServiceNow or similar ticketing tools. Experience with remote support tools. Strong customer service and communication skills. Good organization and attention to detail. Advanced English proficiency (C1 or equivalent). Nice to Have Experience in regulated environments. Basic knowledge of iOS device support. IT certifications (CompTIA, Microsoft). Office-based role in Tijuana (5 days on-site). Monday to Friday schedule aligned with US business hours. Ticket-based workload with occasional after-hours support. Benefits at ITJ 20 days Christmas bonus 12 days of vacation (first year) 8% savings fund | 11% food coupons Medical, dental, vision, and life insurance Gym bonus support Education reimbursement (up to MXN 54,000/year) 30% vacation bonus Work at Home bonus (MXN 5,000) #J-18808-Ljbffr

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