Associate Specialist, End User Support
hace 1 semana
Associate Specialist, End User Support Celanese Corporation•Ciudad de Mexico, Mexico Descripción del trabajo Overview The Service Desk Analyst provides Level 1 remote technical support globally to Celanese employees and customers for software/hardware incidents, requests and inquiries as they relate to maintenance of desktop computers and related systems. This position reports to the Service Desk Team Leader. Responsibilities Answer incoming calls to the Service Desk. Provide first line response for users requiring assistance with issues relating to PC's, Microsoft Office, applications and basic network communications. Provide basic administration of Access Management, End User Management, accounts and passwords. Fill in every mandatory field and assign proper priority for incoming incidents in ticketing tool. Escalate incidents to the appropriate IT operations resources in accordance with established procedure. Monitor open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements. Drive the assigned Project activities. Follow the monthly shift schedule and arrive before shift start. Ensure continuous availability during shift in the telephony system following the internal break policy. Ensure reasonable usage of availability statuses both in Telephony system and Chat. Regular usage and update of the Knowledge Base articles. Perform as per KPI, SLA, Quality and Objective requirements. Continuous effort to meet high customer satisfaction. Identify any areas of improvement. Own your career: work towards the goals, proactive development from internal and external sources. Ready to be shifted in on-call during weekends. In the case of a Major Incident if nobody else is available, overtime may be requested by the direct supervisor. This role requires physical office attendance following the Celanese internal workability policies. Qualifications Customer friendly English and Spanish communication skills (written and oral). Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, 11 Office 365 and Internet Browsers. Successful delivery against commitments and deadlines. Proactive approach and strong process adherence. Celanese is a global leader in chemistry, producing specialty material solutions used across most major industries and consumer applications. Our businesses use our chemistry, technology and commercial expertise to create value for our customers, employees and shareholders. We support sustainability by responsibly managing the materials we create and growing our portfolio of sustainable products to meet customer and societal demand. We strive to make a positive impact in our communities and to foster inclusivity across our teams. Celanese Corporation employs more than 11,000 employees worldwide with 2024 net sales of $10.3 billion. For more information about Celanese Corporation and its product offerings, visit . #J-18808-Ljbffr
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Associate Specialist, End User Support
hace 1 semana
Mexico City Celanese A tiempo completoOverview The Service Desk Analyst provides Level 1 remote technical support globally to Celanese employees and customers for software/hardware incidents, requests and inquiries as they relate to maintenance of desktop computers and related systems. This position reports to the Service Desk Team Leader. Responsibilities Answer incoming calls to the Service...
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Product Specialist
hace 1 semana
Mexico City JLL A tiempo completoA Product Specialist supports a specific product or group of related products within the Capital Markets Technologies Group. They provide product subject‑matter expertise, support insights to technology partners, directly support users and clients for issue resolution, and participate in improving technology through product delivery processes. The Product...
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Product Specialist
hace 1 semana
Mexico City JLL A tiempo completoA Product Specialist supports a specific product or group of related products within the Capital Markets Technologies Group. They provide product subject‑matter expertise, support insights to technology partners, directly support users and clients for issue resolution, and participate in improving technology through product delivery processes. The Product...
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Bilingual IT Support Specialist – Mid Level
hace 1 semana
Mexico City Gensler A tiempo completoA leading design firm in Mexico City is seeking an experienced IT Support Specialist to provide first-line response to end user incidents. This role requires strong communication skills, advanced knowledge of Microsoft O365, and a minimum of 3 years in IT support. The ideal candidate will be proactive in problem-solving and must be 100% bilingual in English...
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Product Specialist: AI-Driven Support
hace 1 semana
Mexico City JLL A tiempo completoA global real estate services firm is seeking a Product Specialist in Mexico City. This role entails providing product support and expertise, resolving user issues, and contributing to product enhancements. The ideal candidate will have 1-2 years of product support experience, strong communication skills, and a commitment to excellence in customer support....
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Specialist, Agent Support
hace 6 días
Mexico City Western Union A tiempo completoSpecialist, Agent Support – Mexico CityWe are looking for a Specialist, Agent Support to provide high-quality, timely service to our North America Bill Payment partners. This role requires strong communication skills in Spanish and English and a deep understanding of the payments landscape.Role ResponsibilitiesSupport end-to-end biller operations and...
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Specialist, Agent Support
hace 7 días
Mexico City Western Union A tiempo completoSpecialist, Agent Support – Mexico CityWe are looking for a Specialist, Agent Support to provide high-quality, timely service to our North America Bill Payment partners. This role requires strong communication skills in Spanish and English and a deep understanding of the payments landscape.Role ResponsibilitiesSupport end-to-end biller operations and...
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Associate Billing Specialist
hace 1 semana
Mexico City Omnitracs A tiempo completoThe Associate Billing Specialist prepares monthly journal entries and balance sheet reconciliations to facilitate the accounting close; records month-end, quarter-end and year-end closing journal entries; supports intercompany transactions and reconciliations; maintains fixed asset accounts; supports product evaluation and customer retention programs; and...
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Associate Billing Specialist
hace 1 semana
Mexico City Omnitracs A tiempo completoThe Associate Billing Specialist prepares monthly journal entries and balance sheet reconciliations to facilitate the accounting close; records month-end, quarter-end and year-end closing journal entries; supports intercompany transactions and reconciliations; maintains fixed asset accounts; supports product evaluation and customer retention programs; and...
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End User Services Manager
hace 1 semana
Mexico City PepsiCo A tiempo completoJoin to apply for the End User Services Manager role at PepsiCo. We Are PepsiCo Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place. Overview Being part of PepsiCo means being part of one...
