Property Manager Operations Manager

hace 3 semanas

Mexico City Sagan Recruitment A tiempo completo

Job Title Property Management Operations Manager Location Remote (LATAM or CEE preferred) Salary Range 2300 – 2800 USD/month Work Schedule Monday – Friday, 8:30 AM to 5:00 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals. About the Company Sagan represents a well-structured residential property management organization operating in the U.S. The team emphasizes process discipline, service-level compliance, and consistent resident and owner communication. Position Overview The Property Management Operations Manager oversees the day-to-day execution of leasing, maintenance, resident communications, and workflow compliance. This role manages coordinators, enforces SLAs, handles escalations, and ensures that all tasks move through a well-defined operating rhythm. The ideal candidate brings strong residential PM experience, excellent written communication, and familiarity with standard U.S. property management tools. Key Responsibilities Oversee leasing, maintenance, and resident support coordinators to ensure deadlines and SLAs are consistently met. Monitor task queues, workload distribution, and workflow adherence across the team. Handle owner and resident escalations with strong written communication and judgment. Review and approve notices, lease drafts, and standard documentation. Maintain system hygiene across PM, CRM, and maintenance platforms. Ensure repeatable processes, predictable turn times, and clear escalation pathways. Coordinate with leadership to report bottlenecks, risks, and operational insights. Support onboarding and training of coordinators as needed. Qualifications 2–5+ years of residential property management operations experience. Hands‑on experience with U.S.-based PM workflows (leasing, renewals, maintenance, resident relations). Demonstrated supervisory or team‑lead experience. Strong written English communication suitable for resident and owner correspondence. Experience working in structured or process‑driven PM organizations. Proficiency in PM, maintenance, or CRM software (e.g., Buildium, LeadSimple, PropertyMeld, or similar tools). Nice to Haves Experience in a 500–2,500-unit property management environment. Prior experience in both leasing and maintenance operations. Process improvement or workflow optimization experience. Knowledge of U.S. housing regulations and best practices. Seniority level Not Applicable Employment type Full-time Job function Administrative Industries Staffing and Recruiting and Real Estate #J-18808-Ljbffr

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