Customer Service Representative
hace 3 días
Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great PlaceToWork. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your focus will be ensuring that our customers feel valued and understood.Full paid during trainingNine days of Paid Time Off (PTO) in addition to regular vacationsFully reported wages to IMSS and InfonavitWeekly food vouchers of $316.79 MXNWeekly PaymentLife and burial insuranceParking On-siteWellness Center On-siteExclusive coffee shop on-siteEmployee Referral ProgramMonthly activities and celebrationsAbout the roleThe Customer Service Representative handles questions and issues from both customers and agents. They work to keep and build good relationships between policyholders and the insurance company.Key ResponsibilitiesTake responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.Answer incoming calls, handle questions about existing policies, and decide on the best course of action.Be the first contact after a policy is sold, identify risks, and ask the right questions.Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem-solving skills.Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds.Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.Handle most situations independently, resolve conflicts, and empathize with customers.Provide feedback when training needs are identified.Promote teamwork through reliability and group cohesion.Suggest process improvements to leadership.Education and ExperienceHigh School Diploma/ GEDCall Center experience (Preferred)Insurance industry knowledge (Preferred)Minimum Skills and CompetenciesThe following skills and abilities are required. Adjustments can be made for individuals with disabilities.Fully Bilingual (English/Spanish)Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.Able to multitask and manage multiple systems daily.Desired SkillsPrevious experience in insurance customer service.For this position, we offer up to $24,000 MXN monthly before taxes.Work-From-Home may apply depending on performance. #J-18808-Ljbffr
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Customer Service Representative
hace 1 semana
Tijuana, México Integon Service Co. A tiempo completoCustomer Service Representative – Integon Join to apply for the Customer Service Representative – Integon role at Integon Service Co. Integon is a part of The Allstate Corporation, a leading insurance company. We support our affiliates by offering property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, and small...
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Customer Service Representative
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completoCustomer Service Representative – Integon Join to apply for the Customer Service Representative – Integon role at Integon Service Co. Integon is a part of The Allstate Corporation, a leading insurance company. We support our affiliates by offering property and casualty insurance products, including personal auto, homeowners, RV, motorcycle, and small...
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Customer Service Representative Wfh
hace 2 semanas
Tijuana, México Integon Service Co. A tiempo completoJob Title: Customer Service Representative - **This is a remote position for TIJUANA,TECATE AND ROSARITO RESIDENTS ONLY.**_ About Integon Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company...
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Customer Service Representative Wfh
hace 1 semana
Tijuana, México Integon Service Co. A tiempo completoJob Title:Customer Service Representative- **This is a remote position for TIJUANA,TECATE AND ROSARITO RESIDENTS ONLY.**_About IntegonIntegon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company...
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Customer Service Representative
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