Support Analyst Jr
hace 3 semanas
What can you expect? The Support Analyst will provide front-line primary functional and technical support to end users on various business and technical issues. They will also be responsible for responding to and resolving service tickets in a timely manner according to SLA. The candidate must have excellent problem-solving skills to diagnose, evaluate and resolve complex problem situations, or when appropriate, elevate or route them to the next support level. Finally, the Support Analyst will perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. General Skills Taking ownership of customer issues reported and seeing problems through to resolution. Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Ask customers targeted questions to quickly understand the root of the problem. Ensure all issues are properly logged. Prioritize and manage several open issues at one time. Follow up with clients to ensure their IT systems are fully functional after troubleshooting. Prepare accurate and timely reports. Document technical knowledge in the form of notes and manuals. Maintain jovial relationships with platform users. Ability to work under pressure and prioritize. Technical Skills Database: MySQL, Oracle, MongoDB and SQL Hands‑on experience with Windows/Linux/Mac OS environments. JIRA/Git/GitHub/ServiceNow. Excellent problem‑solving and communication skills. Agile (good to have) What you need to have 1‑3 Years of overall IT work experience preferable with knowledge on Insurance domain. Good analytical skills Good communication skills Experience in Incident, Problem and Change Management is good to have Good to have ITIL certification What makes you stand out Excellent Stakeholder management – Someone who can build a positive working relationship with peers/management and working with diverse business and technical user groups Should be Assertive – Ability to confidently put forward views in diverse groups English speaking & writing Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. #J-18808-Ljbffr
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Data Analyst Jr.
hace 2 días
Mexico City Grupo Prodensa A tiempo completoJob Description Firma de consultoría, con más de 35 años ayudando a inversionistas extranjeros en la industria manufacturera, solicita: Data Analyst Jr. Requisitos: Licenciatura en informática, sistemas, programación o afín Inglés intermedio Experiencia con: Análisis de datos Automatización de proceso y flujos de trabajo Python Pandas Desarrollo web...
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Data Analyst Jr.
hace 2 días
Mexico City Grupo Prodensa A tiempo completoJob Description Firma de consultoría, con más de 35 años ayudando a inversionistas extranjeros en la industria manufacturera, solicita: Data Analyst Jr. Requisitos: Licenciatura en informática, sistemas, programación o afín Inglés intermedio Experiencia con: Análisis de datos Automatización de proceso y flujos de trabajo Python Pandas Desarrollo web...
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Jr NOC Analyst
hace 2 semanas
Mexico City Metropolitan Area Solera Holdings, LLC. A tiempo completoJr. NOC Analyst – Solera | Ciudad de México Únete a Solera y transforma la experiencia digital del ciclo de vida del vehículoEnSolera, somos líderes globales ensoftware y servicios de datos, conectando cada interacción del ciclo de vida del vehículo con soluciones digitales inteligentes. Además, protegemos los activos más importantes:hogares y la...
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Remote Platform Support Analyst – Impact
hace 1 semana
Mexico City BairesDev A tiempo completoA global tech solutions firm is searching for a Platform Support Analyst to join their remote team. This mid-senior level position requires experience in support and operations, as well as familiarity with IT processes. The analyst will work to support User Acceptance Testing and assist internal teams in enhancing operational efficiency. This role offers...
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Automotive Insurance Jr. Analyst
hace 4 semanas
Mexico City BYD MÉXICO A tiempo completoThe Automotive Insurance Jr. Analyst is responsible for support, optimizing, and overseeing the insurance-related processes within BYD México's aftersales operations. This position acts as the key liaison between BYD, insurance companies, and the dealer network—ensuring efficient claims handling, accurate repair assessments, timely communication, and...
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JR NOC Analyst
hace 4 semanas
Mexico City Omnitracs A tiempo completoJr. NOC Analyst Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million...
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JR NOC Analyst
hace 4 semanas
Mexico City Omnitracs A tiempo completoJr. NOC Analyst Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million...
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Revenue Analyst I: Drive Revenue
hace 2 días
Mexico City Concord Servicing A tiempo completoA financial services company is looking for a Jr. Revenue Analyst in Mexico City. The role involves supporting the Financial Department, managing bank account reconciliations, and suggesting process improvements. Responsibilities Support the Financial Department Manage bank account reconciliations Suggest process improvements Qualifications Proficiency in...
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Revenue Analyst I: Drive Revenue
hace 2 días
Mexico City Concord Servicing A tiempo completoA financial services company is looking for a Jr. Revenue Analyst in Mexico City. The role involves supporting the Financial Department, managing bank account reconciliations, and suggesting process improvements. Responsibilities Support the Financial Department Manage bank account reconciliations Suggest process improvements Qualifications Proficiency in...
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Revenue Analyst I — Bank Recs
hace 2 días
Mexico City Concord Servicing A tiempo completoA financial services company in Mexico City is looking for a Jr. Revenue Analyst to support the Financial Department. The role involves managing bank account reconciliations, suggesting process improvements, and requires proficiency in Microsoft Word, Excel, and Outlook. Ideal candidates will have strong critical thinking skills, be detail-oriented, and...
