Customer Care Representative

hace 1 semana

Tijuana, México Integon Service Co. A tiempo completo

Join to apply for the Customer Care Representative - Integon role at Integon Service Co.Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.Job DescriptionIntegon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products. At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood.BenefitsFull paid during trainingNine days of Paid Time Off (PTO) in addition to regular vacationsFully reported wages to IMSS and InfonavitWeekly food vouchers of $316.79 MXNWeekly PaymentLife and burial insuranceParking On-siteWellness Center On-siteExclusive coffee shop on-siteSpecial discounts at establishmentsEmployee Referral ProgramMonthly activities and celebrationsKey ResponsibilitiesEstablish a connection with customers to gather and capture information, to file a first notice of loss claimProvide an overview of the basic claims process and information of a general nature to customersReceive, screen, and route incoming telephone calls and other electronic correspondenceContact or receive contact from customers or other claim‑related third parties to obtain and/or provide necessary file information to comply with quality and process standardsFollow established guidelines specific to each claim report or inquiry to include clear and accurate documentationAssist customers with scheduling auto and/or property inspections, and a rental car as neededRemain empathetic and engaged during customer interactionsPreferred QualificationsEducation and ExperienceHigh School Diploma/GED or equivalent experienceCall Center experience (Preferred)Insurance industry knowledge (Preferred)Functional SkillsAbility to empathize with the customerPerform routine tasks of basic complexity under general supervisionComputer skillsGood organization skills with timely follow‑up skillsGood oral and written communication skillsFully bilingual (English/Spanish)For this position, we offer up to $24,000 MXN monthly before taxes.Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492. #J-18808-Ljbffr

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