Service Desk Shift Lead-bilingue

hace 3 semanas

Guadalajara, México HCLTech A tiempo completo

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.HCL is looking for a Service Desk Shift Leadwith below requirements:What we need to see:5-8 years relevant Experience for manager Service Desk support operation.Having experience of managing a team size of minimum 30 people.Having sound experience in managing customer requirement as onsite location.Handling customer request and deliver on timely basis.Managing onsite resources. Responsible for fulfilling team request and provide full support to team members.Keep all the required SLA met.Working from customer location.Support can be requested under 24x7 operation.Responsible for prepare team CDP’s and have discussion with HCL leadership to implement them.Self-motivated to identify and correct operational issues.What we offer:Life insuranceMajor Medical Expenses Insurance (extends to spouse and 2 children under 25 years of age, if applicable).Minor Medical Expense Insurance.Savings Fund 10% (up to MXN $4,300 monthly)Food vouchers 13% (up to MXN $3,300 monthly)30 days bonus12 days of vacation in the first year, increasing by 2 as dictated by law.Location: -Position on site- Guadalajara OfficeSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at HCLTech by 2xGet notified about new Service Desk Specialist jobs in Guadalajara, Mexico Metropolitan Area.Guadalajara, Jalisco, Mexico 10 hours agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

  • Service Desk Shift Lead-bilingue

    hace 3 semanas

    Guadalajara, México HCLTech A tiempo completo

    HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services,...

  • Service Desk

    hace 3 semanas

    Guadalajara, México SERVICE DESK A tiempo completo

    We are a leading global information technology; consulting and business process Services Company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of...

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    hace 4 semanas

    Guadalajara, México EPAM Systems A tiempo completo

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  • Service Desk Analyst

    hace 1 semana

    Guadalajara, México Reclutamiento Service Desk A tiempo completo

    If you're looking for a stable and attractive income (to convey by phone), with a hybrid work modality, this job is for you!All you require is:- Basic technical computer skills.- Previous Customer Service Experience.- Fluent english (written and spoken)Trainning is paid in full from the day you sign the contract!Please add your Resume. All interviews are...

  • Service Desk technical lead

    hace 2 semanas

    Guadalajara, Mexico Metropolitan Area Cognizant A tiempo completo

    We're hiringAt Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

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    hace 2 semanas

    Guadalajara, México Cognizant A tiempo completo

    Overview At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

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    hace 2 semanas

    Guadalajara, México Cognizant A tiempo completo

    Overview At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career...

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    hace 2 semanas

    Guadalajara, México Cognizant A tiempo completo

    At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...

  • Service Desk Lead Portuguese

    hace 2 semanas

    Guadalajara, México Cognizant A tiempo completo

    At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and...

  • Bilingual Service Desk Team Lead – Spanish

    hace 2 semanas

    Guadalajara, México Cognizant A tiempo completo

    A leading global IT services provider located in Guadalajara, Mexico, is seeking a Service Desk Team Lead. The successful candidate will lead a team, ensuring high-quality customer service and technical support, with key responsibilities including performance monitoring and team coaching. Required qualifications include 2–3 years of experience in a similar...