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Overview HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. Our Team HBX Group encourages members to ‘move fast, dream big and make a difference’ every day. We believe that tech + data + people set us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide. Job Description The Corporate IT Matter Subject Expert for Support is part of the team of support engineers that focus on Support related matters within the wider Corporate Support team. The role involves delivering support for internal and external employees by managing incidents and requests, focusing on end-user devices and projects that involve them, and monitoring and auditing internal processes that ensure our quality and standards. Collaborates closely with the rest of the Technology, Corporate IT and IT Operations leads to align on and drive the Corporate IT processes and objectives. The ultimate goal is to deliver the best service to our colleagues in Hotelbeds while fostering a culture of collaboration, accuracy, and continuous improvement within the team. Accountabilities and responsibilities Form part of the Corporate IT Support team in the site(s) according to the offer, supporting day-to-day activities and delivering high-quality results while meeting service targets. Collaborate with the Corporate Systems Lead and other Technology, Corporate IT and IT Operations leads to align on roadmap and strategy. Drive the strategy of Corporate and/or IT Operations initiatives, focusing on end-user devices and projects that involve them, and meeting delivery deadlines. Apply best practices, implement standardized and automated processes, and ensure effective provision of support services, including related monitoring and troubleshooting. Provide technical support to troubleshoot and resolve computing services related issues. Act as an escalation point for complex technical challenges, driving timely resolutions and ensuring minimal impact to users. Stay updated with industry trends and emerging technologies related to end-user device services. Evaluate and recommend the adoption of new tools, technologies, and methodologies that align with the organization's goals and objectives. Be part of a culture of collaboration, innovation, and continuous improvement within the team. Encourage knowledge sharing, promote learning opportunities, and foster an environment that embraces experimentation and creative problem-solving. Participate in discussions and decision-making processes regarding the overall corporate IT support. You will have the opportunity to work for a company going through significant change to become the world’s leading travel services provider. We are looking for people who are ready to ride the wave in this exciting journey. Benefits Within an innovative, engaging and multicultural environment. Have the opportunity to build strong and lasting business relationships and friendships from around the world. Have the opportunity to develop your career locally or within one of our beautiful working locations across the globe. #J-18808-Ljbffr
