Customer Support Specialist Latam

hace 5 días

Cancún, México AdriaScan A tiempo completo

**About AdriaScan**

AdriaScan is a global provider of passport/ID scanning solutions in travel and hospitality industries. Since founding in 2006, we have implemented our solutions for over 3300+ customers across more than 120 countries worldwide.

Our solutions are industry standard, and we are approved supplier of passport/ID scanning solutions for some of the largest hotel groups such as Marriott, Hilton, AM Resorts, Blue Diamond, Palace Resorts, Accor, and IHG.

If you are interested in working in a multicultural environment in a stable and growing innovative company, contact us as we would love to hear from you

**Duties & Responsibilities**

This position requires work from office in Cancun.

As Customer Support Specialist your primary goal will be to keep track of company customers and provide them with top-notch customer service.

Primary responsibilities will include:

- Provide technical support, perform new installations, and training to users of AdriaScan software solutions
- Problem solving in coordination with other company departments
- Active solving of user inquiries and making sure customers are satisfied with our products
- Keeping customer accounts and information up to date in Salesforce

**Required Knowledge, Skills & Experience**

- Experience in using Salesforce (advantage)
- Experience in Customer Support roles and communication with users (advantage)
- Familiarity with MS Office (Word, Excel, Outlook)

**Languages**:

- English (fluent)
- Spanish (fluent)

Please note that the job interview will be conducted in English.

**Offer of Benefits to Our Employees**

We at AdriaScan are proud of our success and we consider our employees important part of that success. The following are some of benefits we offer to our employees:

- Relaxed working atmosphere in fast-paced growing business
- Opportunity to participate in global projects with international team
- Competitive salary and possibility of promotion based on work results and experience

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