Salesforce Application Support

Join to apply for the Salesforce Application Support role at Thomson Reuters México. This role is part of a high performing team of Application Support specialists who provide world‑class support for Commercial Engineering. You will be responsible for day‑to‑day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will manage ongoing incident detection & resolution, change planning & implementation, and compliance for a portfolio of applications and infrastructure built on Salesforce, Order Capture, Conga, Ortoo, Copado, Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more. About The Role Deliver reliable infrastructure and application operations according to business expectations across the application portfolio. Partner with application development teams to deliver operational readiness for new applications and features. Collaborate with stakeholders such as business teams, product owners, and project management to define roadmaps for applications and processes. Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs. Have a thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, and operational health management. Support applications built on modern application architecture and cloud infrastructure including Salesforce, Order Capture, Copado, Java, Linux, JavaScript frameworks, HTML/CSS/JS, Node.js, TypeScript, jQuery, Docker, AWS/Azure. Monitor and analyze business operational and technical key metrics. Effectively articulate complex problems, concepts, and solutions to varied audiences. Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values. Participate in complex initiatives such as large‑scale upgrades. Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications. Ensure documentation, processes, and procedures are updated regularly. Participate in a continuous learning culture and a curiosity about emerging technologies. About You 2+ years of experience in software development and/or technology infrastructure and operations. Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred. Fluent in speaking and writing English. Experience supporting applications built on modern application architectures and cloud infrastructures, Salesforce (sales and service cloud), admin and/or development experience, Order Capture, Copado, APEX, Aura, Visualforce, SOQL, etc. Strong knowledge of Salesforce security schema and objects; able to create custom objects, workflows, validation rules and reports. Knowledge of user profile information, permission sets, role hierarchy. Desirable experience in Salesforce IDE (Force.com) and building code in APEX, Visualforce, Lightning Web Components, Aura, JavaScript, HTML, CSS. Experience participating in projects and initiatives even with ambiguous details. Knowledge of main Sales cloud configurations: administration of objects such as Contact, Opportunity and Lead. Design workflows, flows, process builders to create and automate approvals, generate pipelines. Knowledge of main Service cloud configurations: community maintenance, knowledge, mass email, omnichannel, social service. CTI connectivity support. Associate Certified and/or Administrator Certified preferred. Location: Mexico City What’s in it For You Flexibility & Work‑Life Balance: Flex My Way policy, up to 8 weeks of work from anywhere per year. Career Development and Growth: Continuous learning and skill development programs. Industry Competitive Benefits: Flexible vacation, company‑wide mental health days, Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and wellbeing resources. Culture: Inclusion, belonging, flexibility, work‑life balance, and values such as Obsess over Customers, Compete to Win, Challenge, Act Fast / Learn Fast, Stronger Together. Social Impact: Two paid volunteer days off annually and ESG initiatives. Making a Real-World Impact: Help customers pursue justice, truth, and transparency, and uphold the rule of law. About Us Thomson Reuters informs the way forward by bringing together trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world‑leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is an Equal Employment Opportunity Employer providing a drug‑free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation is available here. #J-18808-Ljbffr