Integrations Support Specialist
hace 3 días
Job Details:**Internal role name**: Product Support Specialist L1**Location**: Hybrid (Guadalajara or Chihuahua)**Type**: Full-time (Contractor)**About Ottimate**Ottimate is an AI-powered AP (Accounts Payable) automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.**Responsibilities**:- Member of Integration Support Group supporting CSV and API questions and issues.- Respond promptly and courteously to general customer inquiries in accordance with our current customer service level agreements (SLAs).- Collaborate with team members within the team to address customer inquiries and issues together.- Actively participate in team meetings and collaboration sessions to stay informed about product updates and common issues.**Specialized Group Expansion**:- In most cases, after a short period of time, expansion into other support areas is likely, based on business needs. You will work closely with your respective team members to provide support in these additional areas.- Escalate issues to engineering through the Jira platform and maintain ownership through resolution.**Oversight and Assistance**:- Seek oversight and assistance from Level 2 mentors or leads when addressing challenging customer queries or technical issues.- Collaborate with higher-level team members to enhance skills and knowledge in the resolution of customer problems.- Escalate issues to higher-level team members or leads, as needed.**Requirements**:Qualifications:- Advanced English level.- Previous experience in a customer-facing role utilizing ticketing system(s) for issue tracking such as Jira, Freshdesk, or similar.- Basic understanding of technical support concepts and troubleshooting techniques.- Basic understanding of SaaS integrations via API and CSV.- Strong communication skills with the ability to convey technical information clearly and concisely.- Collaborative mindset and willingness to seek assistance and guidance when needed.- Familiarity with Accounting terminology is a plus.- Experience with Quickbooks Desktop, Quickbooks Online, Netsuite, Intacct, and/or Acumatica is a plus.- Experience with tools like Postman, Insomnia or other web testing tools is a plus.- Ottimate is an equal opportunity employer that is committed to diversity and inclusion. We do not discriminate based on race, color, national origin, religion, gender, gender expression, sexual orientation, age, veteran status, disability status, or marital status. If you are excited about the role but do not meet 100% of the qualifications listed above, we encourage you to apply._
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Product Support Specialist
hace 1 semana
Chihuahua, México Ottimate A tiempo completo3 weeks ago Be among the first 25 applicantsJob Type: Contractor/Full-timeInternal Job Title: Product Support Specialist L1Location: Guadalajara, Jalisco or Chihuahua, Chihuahua (Hybrid)Ottimate is an AI-powered AP automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the...
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Product Support Specialist
hace 2 semanas
Chihuahua, México Ottimate A tiempo completo3 weeks ago Be among the first 25 applicantsJob Type: Contractor/Full-timeInternal Job Title: Product Support Specialist L1Location: Guadalajara, Jalisco or Chihuahua, Chihuahua (Hybrid)Ottimate is an AI-powered AP automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the...
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Product Support Specialist
hace 1 día
Chihuahua, México Ottimate A tiempo completoJob Type: Contractor/Full-time Internal Job Title: Product Support Specialist L1 Location: Guadalajara, Jalisco or Chihuahua, Chihuahua (Hybrid) Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire...
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Product Support Specialist
hace 2 semanas
Chihuahua, México Ottimate A tiempo completo**Job Type**:Contractor/Full-time **Location**:Guadalajara, Jalisco (Hybrid) Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle. **About the role**: As a Product Support Specialist...
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Product Support Specialist
hace 1 semana
Chihuahua, México Ottimate A tiempo completo**Job Type**:Contractor/Full-time**Location**:Guadalajara, Jalisco (Hybrid)Ottimate is an AI-powered AP (Accounts Payable) automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.**About the role**:As a Product Support Specialist at our...
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Hybrid Product Support Specialist
hace 1 semana
Chihuahua, México Ottimate A tiempo completoA technology company is seeking a Product Support Specialist L1 to join their team in Chihuahua. You will play a key role in providing Level 1 customer support, responding to inquiries, and collaborating with both support and specialized teams. The ideal candidate should have advanced English skills, experience with ticketing systems, and a collaborative...
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Partner Support Specialist — Hybrid
hace 1 semana
Chihuahua, México INACOM DE MEXICO A tiempo completoA global procurement company is seeking a Partner Support Specialist in Chihuahua, Mexico, responsible for developing relationships with business partners, managing account escalations, and improving KPIs. Candidates should have a Bachelor's in business, strong analytical skills, and proficiency in MS Office. The role offers a hybrid work environment,...
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HR Systems Specialist
hace 1 semana
Chihuahua, México Laboratorio Médico Polanco A tiempo completoHR Systems Specialist – SYNLAB Mexico Location: Mexico City Department: Human Resources / HR Systems Reports to: Regional HRIS Lead LATAM / Corporate Headquarters About the role At SYNLAB, we are committed to excellence and innovation in diagnostics and healthcare. We’re looking for an HR Systems Specialist to serve as the main communication and...
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HR Systems Specialist
hace 2 semanas
Chihuahua, México Laboratorio Médico Polanco A tiempo completoHR Systems Specialist – SYNLAB Mexico Location: Mexico City Department: Human Resources / HR Systems Reports to: Regional HRIS Lead LATAM / Corporate Headquarters About the role At SYNLAB, we are committed to excellence and innovation in diagnostics and healthcare. We’re looking for an HR Systems Specialist to serve as the main communication and...
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Customer Success
hace 1 semana
Chihuahua, México Ottimate A tiempo completoA tech-focused company in Chihuahua seeks a Customer Service Specialist. In this role, you will support customer inquiries, assist in document preparation, and ensure customer satisfaction. Strong English communication skills and experience in a customer-facing position are preferred. Familiarity with tools like Jira and Salesforce is a plus. The company...
