IT Support Technician

hace 6 días

Tijuana, México flex A tiempo completo

Flex is the diversified manufacturing partner of choice that helps market‑leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary Summary: The “Technician, IT Support” will be based in ……., reporting to ……. This role will be in charge of installing and helping desktop/laptop hardware and software, computer peripherals, office printers, and maintain PC assets. Responsibilities Performs the installation, repair, and preventative maintenance of personal computer and related systems. Configure cellular phones for end users to meet corporate specifications. Assists in determining suitable software to meet user requirements. Manage required supplies for printers (not to include paper). Install software, patches, and updates on desktops, laptops. Keep accurate tracking of all assets supported by Deskside. Maintains PC assets in both a physical and logical manner and maintain its accurate tracking. Provide 1st line technical support for end‑user’s computers hardware and software, printers, and its network connectivity. Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end‑user’s computers. Assist Network Administrator/Analyst to troubleshoot end‑users’ network‑related issues. Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops. Performs image builds for use on all desktop and laptops. Qualifications An associate degree is preferred or equivalent experience and training. Typically requires familiarity with desktop systems and peripherals. General knowledge of PC architecture (hardware and software). Exposure to Windows 10, 11, Mac OS, Android and iOS; knowledge of imaging processes used for deployment of PCs in standard environments. Adherence to prescribed helpdesk procedures. Troubleshooting and problem‑solving skills. Microsoft Certified Systems Engineer a plus. Scope and impact are limited to specific work area. Proactively assists supervisor in reaching goal/targets of line or department. Normally receives general instructions on routine work, detailed instructions on new assignments. Job CategoryIT Required Skills: Optional Skills: Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance). #J-18808-Ljbffr

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