HR Contact Center Representative

PositionHR Contact Center RepresentativeJob DescriptionArrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 154 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price, providing extraordinary value to customers and suppliers. About The RoleOur next HR Associate will be part of the Corporate HR Team within our HR Solutions Center in Mexico.

This role involves working with many aspects of HR and supporting people across the organization. The ideal candidate will have great communication skills, a high level of confidentiality, a professional demeanor, the ability to think outside the box, and strong Excel skills. What You’ll Be DoingRespond to questions on basic HR practices, processes and policies for Mexico, USA, and other countries via multiple channels (e‑mail, phone, chat, and case management system). Answer basic HR policy–related questions for managers, employees and coworkers and escalating as appropriate.

Field general, straightforward inquiries from candidates, recruiters, and hiring managers; escalates inquiries to senior team members or management as necessary. Educate clients in Mexico on available services and promote the use of self‑service tools such as Workday, HR Connect, and other systems. Participate in special projects and perform other duties as assigned. Utilize Workday to process specific employee‑related transactions and audit work performed by other team members.

Continuously create and define process improvements. What We’re Looking ForExcellent verbal and written communication; must be fluent in English. Minimum 1 year of HR service‑center experience with inquiries from Mexico and the USA. Bachelor’s degree in HR or a business‑related field required.

Proficient with Microsoft Office products (Word, Excel, Outlook). Skilled in preparing clear, concise documents, including correspondences and other written materials. Ability to establish and maintain effective working relationships in a team environment. Ability to prioritize, organize, and perform multiple work assignments simultaneously while meeting deadlines.

Ability to maintain confidentiality and handle highly sensitive information. Ability to demonstrate effective customer‑service skills. Knowledge of effective office practices and etiquette. Highly preferred: experience with applicant‑tracking systems (ATS), SharePoint, Workday.

What’s in It for You? Arrow offers competitive financial compensation and a solid benefits>30 days of Christmas bonus40% vacation premium12 vacation days plus 2 floating days, sick days and holidaysVision and Dental>Life InsuranceHealthcare Insurance10% Food/Pantry VouchersRestaurant Vouchers13% Savings FundWellbeing program for all employeesGrowth Opportunities, and moreAnnual Hiring Range/Hourly Rate$18,508.33 – $21,416.67 MXN Monthly (actual compensation may vary based on location, experience, education and skill level). LocationMX-JAL-Tlaquepaque, Mexico (HPE Guad office)Time TypeFull timeJob CategoryHuman Resources and SustainabilitySeniority LevelEntry levelEmployment typeFull-timeJob functionHuman ResourcesIndustriesTechnology, Information and InternetReferralsReferrals increase your chances of interviewing at Arrow Components by 2x. EEO StatementArrow is an equal opportunity employer.

All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico) #J-18808-Ljbffr