Technical Account Manager

hace 2 semanas


Xico, México Tomia A tiempo completo

Job Summary Technical Account Manager acting as focal point for existing customers for ongoing deliveries and support Roles and Responsibilities Delivery: Manage the delivery and implementation of solutions for existing and new customers in a timely and efficient manner. Provide training and post implementation support. Operations: Be the central POC for TOMIA's customers for operational matters. Keep our customers satisfied by providing excellent service. Ensure requests are handled efficiently by managing the service ticket flow. Maintain regular communication with customers. Visit customers periodically. Review SLA performance and help improve performance where required. Provide training to customers on internal tools and business processes. Upsell: Advise customers on various products and services offered by TOMIA, thereby generating leads or selling professional services. Education Requirement University degree in any discipline Experience Range 2-3 years of experience (in the Telecommunications Industry. Any experience in Roaming is a relevant asset). Experience with Business Intelligence tools Technical / Functional Skills Required Fluent English – written and spoken, any other language is an asset Excellent proficiency in MS Windows, Word, Excel, Outlook. Soft Skills Required Team‑player Detail oriented Flexible Reliable Have high standard of business ethics Understand the importance of data integrity Stress resistant Ability to communicate effectively Strong presentation skills #J-18808-Ljbffr



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