Manager, Consulting Services

Our MissionAt Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before.We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.Who We AreThis role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.Job DescriptionAs a Manager, Consulting Services, you will lead a distributed team of highly experienced customer-facing consultants and engineers to deliver trusted expertise and drive customer outcomes. You will be instrumental in guiding your team to deliver cutting-edge security solutions while ensuring exceptional service quality, all while aligning with our Professional Services organization's strategic business objectives.This pivotal role demands close collaboration with our sales teams and fostering trusted customer relationships that drive successful security outcomes. You’ll also champion continuous service improvement and collaborate with peer services teams to significantly enhance our clients' cybersecurity posture.Your ImpactServe as the primary liaison for Professional Services, ensuring service delivery exceeds customer expectations through proactive feedback management and corrective actionsChampion a customer-first approach across Global Customer Services teams to improve engagement and satisfactionEnsure your team deeply understands customer technical needs and builds lasting, trusted relationshipsPartner with Sales to provide strategic input during customer negotiations and ensure smooth collaboration throughout the customer lifecycleDrive accurate resource planning and staffing to meet project milestones and quarterly business targetsParticipate in Quarterly Service Reviews (QSRs), sharing insights and gathering client feedback.Provide clear, timely updates on key activities, escalations, and issues to customers and internal teamsBuild strong partner relationships focused on aligned goals and shared customer successOversee team utilization, revenue forecasting, and approvals for timesheets and expensesContribute to the strategic alignment of Professional Services offeringsLead team operations including hiring, career development, mentorship, and trainingQualificationsYour Experience8+ years experience in professional services/consulting, with at least 3 years leading and building high-performing teams of networking and security technologies such as SASE, Next-Generation Firewall (NGFW), and related solutionsDemonstrated understanding of technical concepts such as internet security concepts, products, and implementation strategies. You should be able to translate this complex information into clear, understandable terms for both technical and non-technical stakeholdersDemonstrated success in end-to-end project lifecycle management, from pre-sales engagement and SOW creation through project execution and closeoutStrong track record of cross-functional collaboration, partnering with Sales, Product, and Services peers to deliver aligned customer outcomesRecognized for clear, persuasive communication and executive presence, with the ability to influence across all levels of an organizationSkilled at translating complex technical concepts for diverse audiences, including executives and non-technical stakeholdersValued industry certifications like CISSP, PMP, or vendor-specific certifications (e.g., Palo Alto Networks certifications) and strong project management skills are a plusWillingness to travel up to 10% for customer engagements and internal business meetingsBachelor’s degree in a relevant technical discipline (Computer Science, Information Systems, Electrical Engineering) or comparable professional experience, including military servicePalo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. #J-18808-Ljbffr