Customer Returns Specialist
hace 2 semanas
Customer Returns Specialist at Hewlett Packard Enterprise This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office. Overview The Customer Return Specialist (CRS) owns the end-to-end return process. The CRS is the face to the customer and is responsible for ensuring returns are managed effectively and efficiently. The CRS handles customer return queries and collaborates with internal partners and team members to complete end-to-end returns within the defined metrics. Responsibilities Provide professional solutions to end-users, dealers, and service providers for escalated case issues received via telephone and written correspondence. Offer an escalation link for field employees, executives, and channel partners regarding customer satisfaction issues, including availability, price dissatisfaction, product safety issues, and complaints about the company or its representatives. Apply an intermediate level of subject matter knowledge to solve a variety of common business issues; work on problems of moderately complex scope. Act as an informed team member, providing analysis and limited project direction input; exercise independent judgment within defined guidelines. Follow established policies and interpret guidelines, evaluate unique circumstances, and make recommendations. Own and manage the return process end-to-end and ensure timely, accurate resolution to customer inquiries. Qualifications Bachelor's degree or equivalent experience with 2–4 years of related experience; or Master’s degree with up to two years of experience. 2–4 years of related experience in a telephone support position in a service or end-user environment; experience in the microcomputer industry preferred. Technical training in the company or other manufacturers’ product lines is a plus. Working knowledge of Customer Relations; demonstrated verbal and written communication skills. Intermediate-level knowledge of operating systems software; presentation skills; knowledge of legal considerations in customer relations (e.g., consumer rights, warranty responsibilities). Additional Skills Accountability, active listening, critical thinking, cross-functional teamwork, and customer experience focus. CRM and data analysis capabilities; ability to manage ambiguity and plan effectively. What We Can Offer You Health & Wellbeing benefits supporting physical, financial, and emotional wellbeing. Personal and professional development programs to help you reach career goals. Inclusive work environment with flexible work arrangements and support for diverse backgrounds. Job Details Job Level: Intermediate Employment Type: Full-time Job Function: Other Industries: IT Services and IT Consulting Hewlett Packard Enterprise is an Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, or any other protected category. Our decisions are based on qualifications, merit, and business need. #J-18808-Ljbffr
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Customer Returns Specialist
hace 2 semanas
Mexico City Hewlett Packard Enterprise A tiempo completoCustomer Returns Specialist. This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications...
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Customer Returns Specialist
hace 2 semanas
Mexico City Hewlett Packard Enterprise A tiempo completoCustomer Returns Specialist. This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications...
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Digital Operations Specialist
hace 1 semana
Mexico City Maxima Apparel A tiempo completoJob Description – Digital Operations Specialist. Position Summary The Digital Operations Specialist supports and executes operational processes across e-commerce, dropship, Amazon 3P, and wholesale channels. This role manages order processing, inventory updates, fulfillment tasks, returns processing, EDI transmissions, and coordination with warehouse and...
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Customer Returns Specialist
hace 2 semanas
Mexico City Hewlett Packard Enterprise Development LP A tiempo completo* Typically a Bachelor's degree or equivalent experience and 2-4 years related experience or Master's degree and up to two years experience.* Typically 2-4 years of related experience, in a telephone support position in a service or end-user support environment. 2 years experience in the microcomputer industry. Technical training in the company or other...
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Senior Associate Specialist, Customer Service
hace 2 semanas
Mexico City Celanese A tiempo completoOverview The Senior Associate Specialist Customer Service is responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, and complaint handling....
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Senior Associate Specialist, Customer Service
hace 2 semanas
Mexico City Celanese A tiempo completoOverview The Senior Associate Specialist Customer Service is responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction. Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, and complaint handling....
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Customer Success Specialist
hace 3 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Customer Success Specialist
hace 3 semanas
Mexico City Customer Intelligence Inc. A tiempo completoABOUT US Customer Intelligence Inc. is a professional consulting and marketing services company that offers innovative solutions to help our clients achieve sustainable growth. Although CI specializes in the financial sector, we also collaborate with clients across various segments, including payment brands, processing systems, and businesses throughout...
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Tax Specialist
hace 2 semanas
Mexico City Sulzer A tiempo completoTax Specialist - Polanco, CDMX Indirect Tax Compliance: Prepare, analyze, and file indirect tax returns (Sales & Use, GST/HST) across 45+ U.S. states and Canadian provinces using Vertex Returns and Avalara, and reconciling the data with SAP-Dynamics accounts ledgers and receivable/payable invoices. Set up additional tax jurisdictions as required. File and...
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Tax Specialist
hace 2 semanas
Mexico City Sulzer A tiempo completoTax Specialist - Polanco, CDMX Indirect Tax Compliance: Prepare, analyze, and file indirect tax returns (Sales & Use, GST/HST) across 45+ U.S. states and Canadian provinces using Vertex Returns and Avalara, and reconciling the data with SAP-Dynamics accounts ledgers and receivable/payable invoices. Set up additional tax jurisdictions as required. File and...
