Trabajos de Customer Support Associate Ii en Las Pintas | WhatJobs

Omron Automation Americas – French Speaking Customer Care Associate (CAS)Omron Automation Americas is seeking an energetic and focused French Speaking Customer Care Associate (CAS) for our Guadalajara location to join our best-in-class Customer Care team.Under the general supervision of a Customer Care Supervisor, the CAS assists Direct Customers and Channel Partners by performing the duties listed below. The CAS is expected to work with minimal supervision, within established procedures and guidelines. Unusual circumstances or decisions requiring approvals beyond the assigned authority will be referred to management.RESPONSIBILITIESEffectively resolve Customer Care inquiries from start to closure in a considerate, accurate, and timely manner according to documented processes and procedures.Communicate confidently with customers (internal and external) using the assigned communication channels.Answer customer questions on price and availability (standard pricing or previously approved special pricing).Receive customer orders and order changes via e-mail, Electronic Data Interchange (EDI), and enter them into the JD Edwards (JDE) database.Provide information on stock availability, factory lead times, and tracking.Redirect questions regarding product applications or specifications to Inside Sales, Product Support, or Product Marketing as appropriate.Coordinate frequently with our 3PL warehouses and Operations team.Collaborate with Sales Territory Managers, Area Sales Managers, Inside Sales Representatives, Supply Chain, and other Omron personnel as needed to manage customer orders.Contribute to team and company success by sharing knowledge through mentorship, collaboration, and documentation.Identify trends in customer inquiries and recommend policy or process improvements to enhance customer service and meet performance standards.Meet performance and quality standards based on established departmental metrics, including turnaround times.Support special projects as assigned.EDUCATION AND EXPERIENCEEducation: Bachelor Degree or equivalent required.Experience: Minimum of 1 year of experience in Customer Service or a similar role involving direct customer interaction (B2B preferred). Background in manufacturing or distribution is a plus.Technical Skills: Basic proficiency in MS Outlook, Teams, Word, and Excel. Familiarity with JD Edwards (JDE) is preferred.Language: English/Spanish and French requiredCOMPETENCIESCommunication: Strong verbal and written English and French skills; excellent interpersonal skills; ability to convey information clearly and concisely.Adaptability: Ability to remain effective during major changes and adjust by exploring new approaches and collaborating with others.Decision Making: Skilled in analyzing problems and opportunities, generating alternatives, and making timely decisions.Time & Work Management: Effectively manage time and resources to ensure efficiency.Influence & Collaboration: Use persuasion and collaboration to gain acceptance of ideas and drive results.Trust & Integrity: Act with integrity, respect others, and follow through on commitments.Innovation: Seek novel solutions that add measurable value for customers and colleagues.WHY OMRON?Live the experience and shape the future with us.Don’t meet every single requirement? Research shows that candidates are less likely to apply unless they meet all qualifications. At Omron, we are dedicated to building an inclusive and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly, we still encourage you to apply—you may be the right fit for this or another role.EQUAL OPPORTUNITYOmron is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or genetics. We comply with all applicable state and local laws governing nondiscrimination. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, compensation, and training.ResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer?s needsData entry in various platformsQualificationsAt least 1 years' of relevant work experienceExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize workNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Helpdesk Associate to join our team in Guadalajara, Jalisco, Mexico.NTT DATA, Inc. currently seeks a Help Desk Associate - Full Time - to join our team in Guadalajara.Location: Guadalajara, Jalisco. Mexico.Language - Spanish and EnglishRequirements:Availability to work 45 hours per weekInterest in working on Afternoon/Night shiftsAdvanced EnglishLooking to work in IT Environment6 months of experience in Customer ServiceWe Offer:Competitive salaryGrocery Tickets - 12% of base salary30 days of christmas bonus10 days of vacations50% Vacation bonus5 personal days per yearMedical insurance (You and your family)Life insuranceDental InsuranceDiscounts with selected OpticsOpportunity to grow in the company#LI-LATAMNTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 % of the Fortune 100._NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law_**Introduction**A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio**Your role and responsibilities**A SAP HANA SCM PLM job involves assisting with the implementation, configuration, and support of SAP Product Lifecycle Management (PLM) solutions, focusing on areas like Bill of Materials (BOM) and Engineering Change Management (ECM).**Required technical and professional expertise**S4 HANA, Functional Skills, Technical Skills (Tracing, Debugging) 2-4 y experience Investigates, analyze complex, real world, unique problems; and resolve critical system issues for Enterprise level Fortune 500 companies. Think independently and apply effective problem-solving skills. Technical problem solving - Debugging (ABAP, ABAP OO) of business processes. Recommend known technical solutions and develop workarounds for corrective action. Properly document communications and actions for customer issues in our system. knowledge in SAP ABAP program language.IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr