Customer Success Manager

OverviewJob Title: Customer support representativeJob Location: Guadalajara, MexicoResponsibilitiesMaintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Communicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer\'s needsData entry in various platformsRespond to and resolve customer inquiries of varying complexity within established SLAsDeliver a positive, customer-centric approach to issue resolutionManage and document customer cases, updates, and tasks in our ticketing systemReview and process customer forms and documentationServe as a Subject Matter Expert (SME) for designated products and support processesCollaborate with Product, Customer Success, Account Management, and other internal teamsBring ideas to the table to improve processes and enhance the customer experienceQualificationsAt least 1 years\' of relevant work experienceExcellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multi-task, organize, and prioritize workAdvanced English requiredWhat You’ll DoRespond to and resolve customer inquiries of varying complexity within established SLAsDeliver a positive, customer-centric approach to issue resolutionManage and document customer cases, updates, and tasks in our ticketing systemReview and process customer forms and documentationServe as a Subject Matter Expert (SME) for designated products and support processesCollaborate with Product, Customer Success, Account Management, and other internal teamsBring ideas to the table to improve processes and enhance the customer experienceJoin one of the biggest IT Services companies in the world Here you can transform your career.Why join TCS? Here at TCS we believe that people make the difference, that we live a culture of unlimited learning, with opportunities for improvement and mutual development. The ideal scenario is to expand ideas through the right tools, contributing to our success in a collaborative environment.We are looking for Junior Customer Support Analyst in Guadalajara, who wants to learn and transform his career.In this role you will:Communicate with customers via phone, email and chatProvide knowledgeable answers to questions about product, pricing and availabilityWork with internal departments to meet customer\'s needsData entry in various platformsAnd much better if you stand out for:Excellent phone etiquette and excellent verbal, written, and interpersonal skillsAbility to multitask, organize, and prioritize workAt least 1 year of relevant work experienceAdvanced English requiredWhat do we offer?Fantastic benefits from the first day: food vouchers, private health insurance, and moreFully paid Monday to Friday training, earn 100% of your salary from day oneStable schedules. No changing your schedule every two weeks or coming in at different times every dayTwo days off a weekIncrease your salary every year according to your performanceAt TATA Consultancy Services we promote an inclusive culture, we always work for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different actions of inclusion and social responsibility to build a TCS that respects each person. Our motto is “Inclusion without exception”. Join us and become a TCSerThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelistsNote: The following sections originally included duplicated content and extraneous formatting; this refined version preserves the core information while removing the redundancies and unsafe formatting. #J-18808-Ljbffr