Customer Success Manager

hace 2 días

Tlaquepaque, México Arrow Electronics, Inc. A tiempo completo

**Position**:
Customer Success Manager

Arrow Electronics is looking for a Customer Success Manager to join our team in Guadalajara This position will be part of our Digital business, where a strategic mindset and interaction with team members across the globe is essential; with a special focus on delivering the best service experience to our customers.

**What You'll Be Doing**
- Responsible for providing strategic direction and leadership to a team of Customer Service and Sales Operations associates.
- Responsible for developing uniform procedures and continuous process improvements in operations as well as service efficiencies that result in high customer satisfaction.
- Oversee hiring, training, development, and accountability of staff to deliver consistent high-quality customer and sales support.
- Ensure service center is properly and consistently supporting all Customer requests with an emphasis on maintaining high levels of quality and care.
- Identify, track, and closely monitor all KPI's for the team on a regular basis and provide appropriate feedback and coaching to staff.
- Participate in regional reviews to update on service center KPI's and identify opportunities for greater service center efficiency and effectiveness.
- Build and maintain collaborative cross-functional relationships with internal support groups to engage business in best-in-class practices and programs.

**What You'll Need**
- Typically requires a 4-year degree and a minimum of 3 years of related experience; or equivalent work experience in same role.
- Excellent verbal and written communications skills; must be fluent in English as it will be collaborating with a global team.
- Strong assertiveness and leadership.
- Proven ability in handling, training, and evaluating teams of 20+ elements under direct report.
- Experience with Salesforce and ERP systems preferred.

**What's In It For You**

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days
- Savings Fund
- Life Insurance
- Healthcare Insurance
- Prescription Eyeglasses benefit
- Dental Assistance
- Food & Restaurant Vouchers
- Growth Opportunities
- And more

**Annual Hiring Range/Hourly Rate**:
$46,341.67 - $60,500.00 MXN Monthly

**Location**:
MX-JAL-Tlaquepaque, Mexico (HPE Guad office)

**Time Type**:
Full time

**Job Category**:
Business Support

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