Customer Support and IT Helpdesk Specialist
hace 1 semana
Customer Support and IT Helpdesk Specialist (Work From Home) Join to apply for the Customer Support and IT Helpdesk Specialist (Work From Home) role at Persona Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the world’s fastest‑growing technology startups and is supported by leading investors such as Founders Fund, Sequoia Capital, and Andreessen Horowitz. We support everyone we hire with training, mentoring, and technology resources so they can perform at their best. A large international team is dedicated to supporting and caring for new Persona team members, and our goal is to provide excellent long‑term career opportunities. Responsibilities—what you'll do: Respond to employee queries in a timely and accurate way, primarily via email and chat Identify employee needs and help employees use specific features and resolve troubleshooting issues Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update internal databases with information about technical issues and useful discussions with employees Share feature requests and effective workarounds with team members Inform employees about new features and functionalities Follow up with employees to ensure their technical issues are resolved Gather employee feedback and share with operations team Assist in training junior Customer Support Representatives Qualifications Must have: Experience as a Customer Support specialist, IT or similar role Proficiency with both Windows and MacOS operating systems Familiarity with general IT administration Proficiency and comfort with computers and technical software systems Experience using help desk software and remote work tools Excellent communication and problem‑solving skills Patience when handling tough cases Fully fluent in English Ability to commit long‑term and full‑time This position is for serious, career‑oriented candidates Nice to have: Familiarity with Office365 and Google Suite/Workspace Familiarity with Netsuite, ERP, project management and/or accounting software Experience with user acceptance testing What we offer Best salaries in the industry Permanent ability to work from anywhere in the world Opportunities for growth and advancement A fast‑paced and collaborative environment Warm and friendly company culture Full benefits Benefits at Persona Health insurance Unlimited paid time off (paid sick and vacation leaves) Annual bonuses based on performance Monthly tech allowance Opportunity to be paid in your currency of choice This is a full‑time and long‑term role, dedicated exclusively to serving one of our clients. We look for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work‑from‑anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that’s okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals. #J-18808-Ljbffr
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IT Helpdesk Specialist
hace 7 días
Mexico City EOS IT Solutions A tiempo completoOUR COMPANYEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
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IT Helpdesk Specialist
hace 7 días
Mexico City EOS IT Solutions A tiempo completoOUR COMPANYEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities,...
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Onsite IT Helpdesk Specialist – Apple
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Mexico City EOS IT Solutions A tiempo completoA global technology provider in Mexico City seeks a Helpdesk Specialist to provide technical support, ensure IT infrastructure efficiency, and uphold customer satisfaction. The position involves managing service desk tasks, resolving technical issues, and adhering to operational standards. Ideal candidates possess 3-6 years of support experience, strong...
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Mexico City Opal Group A tiempo completoJoin to apply for the AV Technician & Helpdesk Support role at Opal GroupOpal Group organizes premier virtual and live conferences catered to top executives and decision-makers across various industries. We are dedicated to providing high‑quality events and information through unparalleled speaking sessions, workshops, and unique face‑to‑face...
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AV Technician
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Mexico City Opal Group A tiempo completoJoin to apply for the AV Technician & Helpdesk Support role at Opal GroupOpal Group organizes premier virtual and live conferences catered to top executives and decision-makers across various industries. We are dedicated to providing high‑quality events and information through unparalleled speaking sessions, workshops, and unique face‑to‑face...
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Mexico City Warner Bros. Entertainment A tiempo completoA leading entertainment company is seeking a remote IT support specialist responsible for providing high-quality technical assistance to users globally. The ideal candidate will support various operating systems and devices, foster teamwork, and demonstrate exceptional problem-solving and communication skills. Responsibilities include incident management and...
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Mexico City Ipfdigital A tiempo completoWho are we? IPF Digital is a Financial Services company part IPF Group and trades as Creditea in México. We provide consumer loans, and our mission is to make life easier by offering simple and personalized financial solutions to everyday Mexicans. Our organizational purpose is to build a better world through financial inclusion, and we see the role IT...
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hace 7 días
Mexico City Codifin A tiempo completoIT Recruiter en Codifin | Reclutamiento de talento tecnológico Estamos en búsqueda de un IT Support Senior Specialist con experiencia en entornos internacionales y sólidos conocimientos en automatización, soporte técnico y administración de sistemas. El perfil ideal es una persona con enfoque en resultados, capacidad analítica y experiencia en...
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IT Support specialist
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IT Helpdesk Associate, L3 – AI-Driven Support
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Mexico City Yalo A tiempo completoA progressive sales technology company in Mexico City is looking for an IT Helpdesk Associate to ensure smooth IT operations. You will provide technical support to users, manage troubleshooting for hardware and software issues, and enhance service quality. Ideal candidates possess 1-2 years of IT support experience, have strong technical skills including...
