Client Service Specialist
hace 1 día
Join to apply for the Client Service Specialist role at Infor. We are seeking a Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization. It is a visible position that requires a substantive level of proactive problem solving and technical skillset. For our Support Hiring strategy, we are moving the US position to Mexico hub. Due to the complexity of our product, we need to hire a CSS with a technical profile to support more efficiently our customers. A Day In the Life Interact with customers and manage inquiries via phone, e-mail, and our CRM support tool. Respond to customer queries by utilizing product knowledge and or resource tools to research, follow-up, ensure appropriate escalation if applicable and document resolution details. Assist customers with completing transactions on the Infor Nexus platform, while understanding their specific requirements Communicate with partners and various departments within our organization to ensure an integrated approach to managing our customers’ relationships. Administer customer training on various functions. Document support procedures and solutions for common issues Assist with training team members. Basic Qualifications Customer Service and/or Operations experience supporting a software application. Customer management skills. Verbal and written communication both in English and Spanish. Microsoft Office applications (Excel, Word, PowerPoint) experience. Experience working independently and in a team environment, which requires listening to group members, sharing knowledge and assuming responsibility to ensure success in any efforts. Qualifications Experience working with supply chain management software and/or logistics management software. Experience with Freight Forwarders, Logistics Service Providers and Carriers Experience with International Trade, Incoterms Familiarity with EDI or technical mapping. Experience working in a client service, account management, or a similar client-facing role. Location: Hybrid - 3 days in office, 2 days working from home. About Infor: Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section. #J-18808-Ljbffr
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Client Service Specialist
hace 1 día
Mexico City Infor Inc. A tiempo completoWe are seeking a Client Service Specialist to provide quality customer support to our new and existing customer base at Infor Nexus within the Global Services organization. It is a visible position that requires a substantive level of proactive problem solving and technical skillset. For our Support Hiring strategy, we are moving the US position to Mexico...
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Service Delivery Specialist
hace 3 semanas
Mexico City NTT DATA, Inc. A tiempo completoLugar: Ciudad de México Vacante: Service Delivery Specialist Actividades a realizar: * Garantizar la entrega de servicios TI conforme a los acuerdos de nivel de servicio (SLAs) y contratos vigentes. * Ser el punto de contacto principal entre el cliente financiero y NTT para todos los temas de servicio. * Liderar y coordinar un equipo multidisciplinar (~30...
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Service Delivery Specialist
hace 3 semanas
Mexico City NTT DATA, Inc. A tiempo completoLugar: Ciudad de México Vacante: Service Delivery Specialist Actividades a realizar: * Garantizar la entrega de servicios TI conforme a los acuerdos de nivel de servicio (SLAs) y contratos vigentes. * Ser el punto de contacto principal entre el cliente financiero y NTT para todos los temas de servicio. * Liderar y coordinar un equipo multidisciplinar (~30...
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Administrative Customer Service Specialist
hace 1 día
Mexico City Relay Human Cloud A tiempo completoAdministrative Customer Service Specialist Job Overview The Customer Service role in the real estate sector involves providing exceptional support and assistance to clients, prospective buyers, tenants, and internal teams throughout the property transaction and management processes. This position focuses on addressing inquiries, resolving issues related to...
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Customer Service Specialist
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Mexico City Terra Energy A tiempo completoThe Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote...
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Service Delivery Specialist
hace 3 semanas
Mexico City NTT DATA, Inc. A tiempo completoLugar: Ciudad de México Vacante:Service Delivery Specialist Actividades a realizar: * Garantizar la entrega de servicios TI conforme a los acuerdos de nivel de servicio (SLAs) y contratos vigentes. * Ser el punto de contacto principal entre el cliente financiero y NTT para todos los temas de servicio. * Liderar y coordinar un equipo multidisciplinar (~30...
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Service Delivery Specialist
hace 3 semanas
Mexico City NTT DATA, Inc. A tiempo completoLugar: Ciudad de México Vacante:Service Delivery Specialist Actividades a realizar: * Garantizar la entrega de servicios TI conforme a los acuerdos de nivel de servicio (SLAs) y contratos vigentes. * Ser el punto de contacto principal entre el cliente financiero y NTT para todos los temas de servicio. * Liderar y coordinar un equipo multidisciplinar (~30...
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Service Delivery Specialist
hace 3 semanas
Mexico City NTT DATA, Inc. A tiempo completoLugar: Ciudad de México Vacante:Service Delivery Specialist Actividades a realizar: * Garantizar la entrega de servicios TI conforme a los acuerdos de nivel de servicio (SLAs) y contratos vigentes. * Ser el punto de contacto principal entre el cliente financiero y NTT para todos los temas de servicio. * Liderar y coordinar un equipo multidisciplinar (~30...
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Part Time Customer Service Specialist
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Mexico City Terra Energy A tiempo completoThe Customer Service Specialist is responsible for delivering high-quality support to customers by handling inquiries, resolving issues efficiently, and ensuring a positive customer experience. This role plays a key part in supporting daily operations, maintaining strong customer relationships, and contributing to service excellence in a fully remote...
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Client Service Advisor
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Mexico City AC Pools A tiempo completoCompany. Customer Service Representative / Specialist Contractor. Join the fastest growing pool maintenance and service company in Los Angeles as our lead Customer Service Representative and Dispatcher! We service up market exclusive clients including actors, celebrities, and high net worth individuals that expect exceptional quality across our organization....
