Empleos actuales relacionados con Customer Support Agent - Mexico City - BQE Software
-
Finance Support Specialist
hace 3 semanas
Mexico City Customer Intelligence Inc. A tiempo completowe are a professional consulting firm specialized in the financial and banking sector. We provide cutting-edge services by combining management consulting, technology, and data analytics to help our clients grow and transform.We work with payment brands, processors, processing systems, and leading companies across multiple industries, delivering strategic...
-
Customer Service Office Person
hace 2 semanas
Mexico City Epsilon Solutions Ltd. A tiempo completoRole: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE)Job SummaryThis is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. TheCustomer Service Representative will be responsible for handling customer inquiries, resolvingissues, providing outstanding customer support, and ensuring customer...
-
Supervisor, Customer Support
hace 5 días
Mexico City Samsara A tiempo completoSamsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations...
-
Supervisor, Customer Support
hace 5 días
Mexico City Samsara A tiempo completoSamsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations...
-
Legal Transaction Coordinator
hace 4 semanas
Mexico City Vertu Agent A tiempo completoLegal Transaction Coordinator at Vertu Agent Overview We are seeking a highly organized and detail-oriented professional to join our team as a Transaction Coordinator. The ideal candidate has experience managing legal transactions, coordinating case documentation, and ensuring compliance with established procedures. This role supports attorneys and case...
-
Legal Transaction Coordinator
hace 4 semanas
Mexico City Vertu Agent A tiempo completoLegal Transaction Coordinator at Vertu Agent Overview We are seeking a highly organized and detail-oriented professional to join our team as a Transaction Coordinator. The ideal candidate has experience managing legal transactions, coordinating case documentation, and ensuring compliance with established procedures. This role supports attorneys and case...
-
Trilingual Customer Support Agent
hace 7 días
México , Cancún, Q.R., Mexico HOS247 A tiempo completoCompany Description HOS247 LLC is a growing technology company that provides hardware and software solutions to trucking companies in the USA and Canada. Our top-rated ELD Logbook and Fleet Management system ensures transportation compliance and delivers superior visibility, safety, and productivity for commercial fleets.Learn more Job Description This is...
-
Marketing Manager
hace 3 semanas
Mexico City Agent Careers A tiempo completoJoin us to apply for the Marketing Manager - B2B role at Agent Careers About the Company Our client is a leading supplier of metal‑bending machinery and automated equipment for the sheet metal industry. They serve a diverse range of industrial customers with highly customised solutions and are entering a major growth phase—modernising operations and...
-
Marketing Manager
hace 3 semanas
Mexico City Agent Careers A tiempo completoJoin us to apply for the Marketing Manager - B2B role at Agent Careers About the Company Our client is a leading supplier of metal‑bending machinery and automated equipment for the sheet metal industry. They serve a diverse range of industrial customers with highly customised solutions and are entering a major growth phase—modernising operations and...
-
Customer Service Representative
hace 2 semanas
Mexico City Terra Energy A tiempo completoSalary: MXN $20,000 monthly About the Role Terra Energy is looking for a Customer Service Agent to join our remote team. This role focuses on providing clear, professional, and friendly support to our customers while ensuring a smooth communication experience across different channels. Advanced English proficiency (spoken and written) is mandatory. Previous...
Customer Support Agent
hace 4 semanas
Join BQE Software as a Customer Support Engineer (Remote | Full Time) We're looking for a tech-savvy problem-solver who loves helping customers and thrives in a fast-paced SaaS environment. If you're ready to grow your career while supporting 400,000+ users worldwide, we'd love to hear from you. About BQE Software BQE Software empowers architects, engineers, and professional services firms with innovative firm management solutions. Our award-winning products—including BQE CORE, BQE BillQuick, BQE ArchiOffice, and BQE EngineerOffice—help firms streamline time tracking, billing, project management, and accounting , enabling them to make smarter decisions and boost productivity. With 400,000+ users worldwide , BQE is a trusted partner for industry-leading professionals. The Role We're looking for a Customer Support Engineer who is passionate about helping customers succeed. In this role, you'll be the first point of contact for clients, providing expert guidance, troubleshooting technical issues, and ensuring a seamless product experience. You will serve as the first point of contact for users experiencing issues or needing guidance and will collaborate with other teams, such as the product team, to resolve customer challenges and contribute to continuous improvement. What You'll Do Deliver timely, professional support via phone, email, and support systems. Troubleshoot technical issues and guide users through effective solutions or workarounds. Identify and document software issues; escalate to product/development teams as needed. Follow established processes and escalation paths for complex cases. Leverage internal knowledge bases to resolve inquiries efficiently. Ensure a positive customer experience through empathy, clarity, and proactive communication. Accurately document customer interactions and resolutions in ticketing systems. Collaborate with peers to share knowledge and improve support practices. What We're Looking For Excellent verbal and written communication skills in English are required. Native-level fluency is a must. Ability to quickly learn new software and explain it clearly to users. Excellent problem-solving skills and attention to detail. Comfortable working independently and as part of a fast-paced, collaborative team . Experience handling support across phone, email, and ticketing platforms. Preferred Skills & Experience Background in supporting business or SaaS applications . Solid understanding of accounting principles, bookkeeping processes, payroll, and business or project management practices. Familiarity with CRM or support tools (e.g., Zendesk, Freshdesk, Salesforce ). Perks & Benefits 100% Remote Work . Career Growth Opportunities – training, mentorship, and advancement within a growing company. Collaborative Culture – work with supportive peers and innovative product teams. Global Impact – contribute to products trusted by over 400,000 professionals worldwide. Work-Life Balance – structured schedules and a focus on employee well-being. Application Process To move forward in the hiring process, applicants are required to complete a short online assessment. Please complete the assessment using the link below: Use the link below to begin the assessment Why Join BQE? At BQE, you'll be part of a customer-first, innovation-driven team that's helping professionals worldwide achieve more. If you're a strong communicator who enjoys solving problems and supporting others, we'd love to hear from you.
