Senior Client Service Tech Analyst

Senior Client Service Tech Analyst Join to apply for the Senior Client Service Tech Analyst role at Circana. About Circana At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion and are proud to be Certified by Great Place To Work®. What will you be doing? The Client Service Analyst is a multi-faceted role responsible for service excellence and maintaining a deep understanding of customer requirements. The Analyst demonstrates a strong desire to help clients succeed, ensures delivery of all client commitments, removes internal barriers to delivery, monitors and measures client satisfaction, provides clear communication, and consults on new projects. The role is client facing – building rapport with key client contacts, engaging in client business priorities, flawless delivery of ad-hoc and ongoing reporting. Daily responsibilities include ongoing database maintenance, problem solving with various stakeholders on data and technology questions, data analysis, investigation, report creation, visual storytelling, and delivering client training to drive Unify+ adoption. When issues are identified, the candidate seeks out a root cause, identifies the source of quality issues, and recommends continuous improvement options. The candidate must be comfortable with technology and build a deep understanding of Unify solution capabilities to meet the needs of the client organization. The role also involves prioritising multiple projects, coordinating cross-functionally, and managing expectations. Service Leadership & Communication Provide superior service through exceptional management of all aspects of content delivery for client. Proactively manage communication and expectations with client and cross-functional teams. Provide ongoing expertise for Circana solutions, data questions, story building, and troubleshooting. Effectively synthesize content written and verbally. Serve as liaison between off-shore team, work effectively in virtual settings. Plan time around client deliverables and requirements. Educate clients on Circana Unify+ platform, new capabilities, and interpretation of data. Executional Excellence Accountable for ensuring all change events and client deliverables are delivered on time and accurately. Collaborate with cross-functional teams to define and deliver deliverables within the scope of contractual commitments. Implement process improvements and best practices. Work on multiple projects, prioritize, work as a team, and elevate issues and barriers as they arise. Establish and maintain scorecard metrics (key performance indicators); highlight progress against quality initiatives. Problem Solving and Quality Control Apply systemic thinking to identify root cause of issues and prevent reoccurrence. Seek out and engage in learning opportunities and apply knowledge to business. Perform validations and QCs during all change events to verify accuracy. Identify data discrepancies; communicate resolution plan where appropriate. Anticipate issues; identify opportunities to improve systems to prevent problems and mitigate risk. Financially Fit Suggest ways to be more efficient; contribute to improvement initiatives to streamline processes. Drive revenue growth for the firm, including profitable client renewals and new business opportunities. Champion AI and automation initiatives to enhance service delivery and efficiency. Requirements Strong communication, stakeholder management, and organizational skills. Ability to work across cultures and time zones with a strategic mindset. Technical mindset with proven technical abilities; advanced Excel / data management skills preferred. Experience with syndicated data is a plus. Strong project management and process skills. Demonstrated understanding of AI fundamentals, experience with Co-Pilot and CRM tools preferred. Flexibility of work schedule to cover night and weekend work when needed. On-call availability: one weekend per month, with flexibility to reclaim time worked. BA / BS Degree OR 2 or more years of relevant experience. Strong English language skills. Circana Behaviors Stay Curious: Being hungry to learn and grow, always asking big questions. Seek Clarity: Embracing complexity to create clarity and inspire action. Own the Outcome: Being accountable for decisions and taking ownership of our choices. Center on the Client: Relentlessly adding value for our customers. Be a Challenger: Never complacent, always striving for continuous improvement. Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity. Commit to each other: Contributing to making Circana a great place to work for everyone. Location This position can be located in Mexico City. Hybrid arrangement Expectation of 1 day per week in Circana's Mexico City Office. Compensation & Benefits Salary range: up to $24,500 USD / yr (subject to change). Comprehensive package includes paid time off, medical / dental / vision insurance, 401(k) for eligible employees. Benefits and salary are described as a range and may be adjusted. Application Deadline Anticipated deadline January 1, . Additional Information Prospective candidates may be asked to consent to background checks in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission. Seniority Level Mid-Senior level. Employment Type: Full-time. Job Function: Other. 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