Itil Incident Manager
hace 2 semanas
Descripción del trabajo The organization's has responsibility for the coordination, development and support of all activities related to the production, operations and engineering of Chubb's core infrastructure including data centers, voice and data networking solutions, messaging/mail, mainframe, servers, databases, wireless technologies and associated end user computing, services and support. Responsabilidades Identifying, prioritizing, recording, triaging, escalating, and monitoring incidents until affected services return to normal operation Participate in incident resolution and root cause analysis processes and document the activities and events Track and report on metrics and KPIs (e.g., service availability and performance) Ensure that effective communication is maintained with the appropriate stakeholders during a major incident Proactively evaluate impact of upcoming IT projects on Chubb's user community Technology Support Owns the Incident & Problem Management Processes within the Technology Operating Center Aware of On-Prem as well Cloud Infrastructure processing Accountability and management oversight for facilitating day to day IT operational Incidents & Problems in a timely manner Escalation point and coordination for all IT infrastructure & Application related issues for North America and EMEA Oversees related vendor partners ensuring that service levels and contractual commitments are met as it relates to closing out Incidents Compliance Accountable for adhering to compliance and audit related needs Service Excellence Accountability for ensuring IT service delivery deficiencies are resolved in a timely manner End-to-end responsibility for communicating clear, concise and timely updates on technology related items Evaluates service reports and proactively identifies and pursues required corrective actions in problem areas IT Partnership Leverages the broader IT organization to communicate and deliver business value Facilitates business discussions that position IT to meet the on-going needs of business partners Calificaciones This role requires being proficient with the Service Now ITSM tool. Bachelor's degree or equivalent experience IT professional with 3-5 years of broad infrastructure, operational, compliance and/or security experience Experience with project management and/or business analysis skills Strong interpersonal skills with demonstrated commitment to providing superior customer service Excellent verbal and written communication skills required Action and closure oriented; results driven (this is critical) Advanced organizational skills including the ability to perform various activities concurrently The ability to develop and maintain strong relationships throughout the organization Ability to work independently while demonstrating strong collaboration skills in a team environment Ability to independently plan, manage and complete all aspects of assigned projects, delegating where appropriate Insurance/Business acumen Experience with Cloud infrastructure and platforms will be an asset ITIL experience/certification beneficial. #J-18808-Ljbffr
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Itil Incident Manager
hace 2 semanas
Saltillo, México Tech Mahindra A tiempo completoDescripción del trabajo The organization's has responsibility for the coordination, development and support of all activities related to the production, operations and engineering of Chubb's core infrastructure including data centers, voice and data networking solutions, messaging/mail, mainframe, servers, databases, wireless technologies and associated end...
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Major Incident Manager
hace 4 semanas
Saltillo, México SAP A tiempo completo**We help the world run better****Role requires to attend office in MONTERREY- 2 days a week****The Team**The Enterprise Cloud Services (ECS) Delivery Technical Operations team runs the HANA Enterprise Cloud (HEC) and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations & support for our customers across multiple infrastructures - SAP DCs, AWS,...
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Major Incident Manager
hace 2 días
Saltillo, México SAP A tiempo completo**We help the world run better** **Role requires to attend office in MONTERREY- 2 days a week** **The Team** The Enterprise Cloud Services (ECS) Delivery Technical Operations team runs the HANA Enterprise Cloud (HEC) and is responsible for OS, DB & SAP Apps (such as S/4 HANA) operations & support for our customers across multiple infrastructures - SAP DCs,...
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Problem & Incident Analyst
hace 3 semanas
Saltillo, México Laura De Jesús A tiempo completoNos encontramos en búsqueda de " **Problem & Incident Analyst**" para laborar en modalidad hibrida en Monterrey.**Requerimos**:- Inglés Conversacional- Licenciado en Informática, Empresariales o afines**Experiência en**:- Experiência en definición de Servicios de negocio y tecnología.- Conocimientos básicos de ITIL (v3/v4).**Beneficios**:- Sueldo de...
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IT Incident
hace 2 semanas
Saltillo, México Tech Mahindra A tiempo completoUna empresa de tecnología líder busca un especialista en soporte IT para coordinar y gestionar incidentes y problemas operativos de manera efectiva. Se requiere un título universitario y 3-5 años de experiencia en infraestructura y cumplimiento. Deberá tener habilidades interpersonales sólidas y capacidad para trabajar de forma independiente y en...
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IT Incident
hace 2 semanas
Saltillo, México Tech Mahindra A tiempo completoUna empresa de tecnología líder busca un especialista en soporte IT para coordinar y gestionar incidentes y problemas operativos de manera efectiva. Se requiere un título universitario y 3-5 años de experiencia en infraestructura y cumplimiento. Deberá tener habilidades interpersonales sólidas y capacidad para trabajar de forma independiente y en...
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Analista de Incidentes Ti
hace 3 semanas
Saltillo, México Alia Integrando Talento A tiempo completoDescripción**ALIA****ATRACCIÓN DE TALENTO - HEADHUNTING**Actualmente, nos encontramos en la búsqueda del siguiente perfil:**Analista de Incidencias de TI****Requisitos**:- Licenciatura en Informática o Carrera técnica en sistemas o afín- Conocimiento de Excel- Experiência mínima de 6 meses en Atención a Clientes o Soporte Técnico en sitio o remoto-...
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Especialista Service Desk Ti
hace 1 semana
Saltillo, México ZENTIUS A tiempo completoEn Zentius solicitamos**:ESPECIALISTA EN SERVICE DESK - Solución de Incidentes y Peticiones****Actividades principales**:- Seguimiento de tickets y atención a usuarios- Generales de soporte (instalación y configuración de computadoras, sistemas operativos, equipos de red, aplicaciones, mantenimiento preventivo y correctivo).- Mesa de servicio (canales de...
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Especialista Service Desk Ti
hace 2 semanas
Saltillo, México ZENTIUS A tiempo completoEn Zentius solicitamos**:ESPECIALISTA EN SERVICE DESK - Solución de Incidentes y Peticiones** **Actividades principales**: - Seguimiento de tickets y atención a usuarios - Generales de soporte (instalación y configuración de computadoras, sistemas operativos, equipos de red, aplicaciones, mantenimiento preventivo y correctivo). - Mesa de servicio...
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Application Support Engineer
hace 2 semanas
Saltillo, México Tech Mahindra A tiempo completo**This position's location is only in SPGG, Nuevo Leon, Mexico, on a hybrid WFH scheme (3 days at home and 2 at the office). **IT IS NOT A REMOTE ROLE** **Major Duties and Responsibilities** - Monitor Application service level compliance, help in reducing risks and defining mitigation plans, and assist in resolving issues when required. - Ensure that...
