Churn Customer Success Coordinator
hace 3 días
Descripción de la empresa Doctoralia is the fastest growing healthcare software-as-a-service in Europe specialized in digitizing the healthcare providers by redesigning the patient experience. Our groundbreaking technology is the preferred choice of the biggest healthcare providers in Spain, Italy, Poland, Brazil, Mexico, Colombia, Turkey, Chile, Mexico, the CEE and other markets. We are now looking to expand with inspiring new team members in order to revolutionize healthcare Descripción del empleo The Customer Success is key in this task and we are looking for a Churn CS Coordinator with a lot of attitude and energy. He / She will be in charge of create retention strategies, Maximize usage of value and return of investment of platforms. Decrease churn portfolio. Improve experience through product support and handle customer complaints and requests. Follow up with payment errors, Analyze the primary percentages of payment errors. Increase contactability and payments after payment errors. Requisitos What are we looking for? Activities Lead and motivate the CS team mainly Churn, revenue and retention teams. Define strategies and ensure retention based on the targets. Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes in retention. Perform correct analysis to manage churn, payment errors and revenue porfolios. Ensuring the retention is succesful. Execute a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction. Reducing churn, improving customer adoption, securing upsells, building lasting relationships, and turning customers into product engaged. Achieve/exceed target KPIs including but not limited to: churn % payment errors % renewal %, upsell %, engagement %Identify and forecast risk as well as growth opportunities within the portfolio. Provide expert customer insight to Product Management, Marketing, and Sales on what innovation and continuous improvement is needed in the user experience, product capabilities, features, and customer engagement processes that ensure rapid adoption, usage velocity, high renewal, and referral rates in our larger customers. Work closely with Sales, Finance, People, and other Support teams to ensure an exceptional customer experience and take care of any customer issues. Requirements 2 years of account management (Managing up to ***** client ´s portfolio). 2 years of Rention / Churn / Customer Service experience up-selling and cross-selling on existing customers). High computer literacy and new software. Knowledge of customer success processes. SAAS experience Soft Skills: Highly organized MultitaskSelf-driven Proactive nature Communication Interpersonal skills Leadership qualities Ability to learn PatientActive listener. Service oriented Long-term perspective Información adicional What benefits will you have? Competitive Salary Pantry vouchers ? Health Insurance ? 22 free paid days Stock Options Plan English Lessons Excellent environment and professional development #J-18808-Ljbffr
-
Customer Success Executive
hace 3 días
Xico, México Getdarwin A tiempo completoWe are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI...
-
Customer Success Manager
hace 3 semanas
Xico, México Snatch Up Jobs A tiempo completoCustomer Success Manager Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We're seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you will ensure our partners achieve maximum value and...
-
Customer Success Manager
hace 3 semanas
Xico, México Snatch Up Jobs A tiempo completoCustomer Success Manager Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We're seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you will ensure our partners achieve maximum value and...
-
Customer Success Manager
hace 5 días
Xico, México Thomson Reuters México A tiempo completoDescripción del trabajo About the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long-term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify...
-
Customer Success Manager
hace 5 días
Xico, México Thomson Reuters México A tiempo completoDescripción del trabajo About the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long-term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify...
-
Customer Success Manager, Latam
hace 2 semanas
Xico, México Duetto A tiempo completoOur TeamWe pride ourselves on our customers' success! We will not be successful unless our customers are receiving massive value from our service and this is why we insist that our team is made up of revenue management experts from the most respected hospitality icons around the world. From onboarding to ongoing support, we are there to maximize the...
-
Customer Success Manager, Latam
hace 2 semanas
Xico, México Duetto A tiempo completoOur TeamWe pride ourselves on our customers' success! We will not be successful unless our customers are receiving massive value from our service and this is why we insist that our team is made up of revenue management experts from the most respected hospitality icons around the world. From onboarding to ongoing support, we are there to maximize the...
-
Customer Success Manager, Latam
hace 2 semanas
Xico, México Duetto A tiempo completoOur TeamWe pride ourselves on our customers' success! We will not be successful unless our customers are receiving massive value from our service and this is why we insist that our team is made up of revenue management experts from the most respected hospitality icons around the world. From onboarding to ongoing support, we are there to maximize the...
-
Success Operations Coordinator
hace 3 días
Xico, México Highlevel Inc. A tiempo completoDescripción del trabajo Who We Are Who You Are This position works closely with Success Operations Managers to coordinate Leadership objectives for our growing Support & Success Teams. Predominantly, the Success Technology & Integrations Coordinator will implement, maintain and manage the numerous automations, integrations and other technological...
-
Customer Success Manager
hace 5 días
Xico, México Blackline A tiempo completoGet to Know Us:It's fun to work in a company where people truly believe in what they're doing! Since being founded in ****, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and...
