Customer Success Manager
hace 3 semanas
Customer Success Manager Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We're seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you will ensure our partners achieve maximum value and demonstrable ROI from our advanced retail planning SaaS platform. Responsibilities Lead comprehensive onboarding and training initiatives to accelerate product adoption and ensure clients quickly realize the value of our platform. Serve as primary point of contact, ensuring strategic alignment and continuous value realization. Cultivate deep, long‑term relationships with a diverse range of client stakeholders, from end‑users to C‑level executives. Collaborate with clients to define and track their retail planning goals, conducting regular business reviews to showcase progress and illustrate clear return on investment. Monitor platform usage data to proactively identify potential risks and growth opportunities, engaging at‑risk accounts to prevent churn. Manage renewal process and identify opportunities for upsell and cross‑sell within your client portfolio. Serve as the voice of the customer internally, gathering feedback to collaborate with product and engineering teams and influence the platform’s roadmap. Requirements Minimum of 3 years of hands‑on experience within retail planning operations (e.g., supply chain management, inventory management, or planner/allocator). 2-5 years of proven experience in Customer Success, Project Management, or Implementation roles. Exceptional analytical and problem‑solving skills; proficiency in Microsoft Excel, SQL, and Python. Demonstrated ability to manage complex client projects, communicate intricate technical concepts clearly, and foster a customer‑centric approach. Exceptional attention to detail and superior organizational skills to manage multiple priorities in a dynamic environment. Preferred: Bachelor’s degree in Industrial Engineering or a related analytical field. Fluent in English. #J-18808-Ljbffr
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Customer Success Manager
hace 2 semanas
Xico, México Construction Clerk A tiempo completoCustomer Success Manager (Fully Remote) Location: Fully Remote Experience Required: 3-5 years in a Customer Success or related role Are you passionate about driving customer success and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, SafetyClerk is looking for you!...
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Customer Success Manager
hace 2 semanas
Xico, México Construction Clerk A tiempo completoCustomer Success Manager (Fully Remote) Location: Fully Remote Experience Required: 3-5 years in a Customer Success or related role Are you passionate about driving customer success and building strong relationships? Do you have a knack for streamlining processes, engaging clients, and delivering measurable results? If so, SafetyClerk is looking for you!...
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Customer Success Manager
hace 5 días
Xico, México Thomson Reuters México A tiempo completoDescripción del trabajo About the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long-term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify...
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Customer Success Manager
hace 5 días
Xico, México Thomson Reuters México A tiempo completoDescripción del trabajo About the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long-term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify...
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Customer Success Manager Remote
hace 2 semanas
Xico, México Remoto Workforce A tiempo completoAbout the Role: The Customer Success Manager, Mid-Market will be responsible for complete ownership and execution on multilocation accounts post sale. This will include the initial implementation, product education, adoption, marketing, troubleshooting, resolution, retention and renewal efforts through strategic touchpoints throughout their contract...
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Customer Success Manager Remote
hace 2 semanas
Xico, México Remoto Workforce A tiempo completoAbout the Role: The Customer Success Manager, Mid-Market will be responsible for complete ownership and execution on multilocation accounts post sale. This will include the initial implementation, product education, adoption, marketing, troubleshooting, resolution, retention and renewal efforts through strategic touchpoints throughout their contract...
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Strategic Enterprise Customer Success Manager
hace 2 semanas
Xico, México Hirebridge A tiempo completoA global tax compliance provider located in Mexico is seeking a Strategic Customer Success Manager. In this role, you will manage critical relationships with enterprise customers, ensuring they receive maximum value from our solutions. Responsibilities include driving product adoption, developing account strategies, and fostering strong partnerships. Ideal...
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Strategic Enterprise Customer Success Manager
hace 2 semanas
Xico, México Hirebridge A tiempo completoA global tax compliance provider located in Mexico is seeking a Strategic Customer Success Manager. In this role, you will manage critical relationships with enterprise customers, ensuring they receive maximum value from our solutions. Responsibilities include driving product adoption, developing account strategies, and fostering strong partnerships. Ideal...
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Customer Success Manager — Platform Acquisition
hace 4 semanas
Xico, México Mastercard A tiempo completoA global payment technology firm is looking for a Manager, Customer Success for North LAC to drive customer engagement and program management. This role requires over 10 years of experience, particularly in program management or customer success, and fluency in English and Spanish. The ideal candidate will lead a dedicated team, monitor customer performance,...
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Customer Success Manager — Platform Acquisition
hace 4 semanas
Xico, México Mastercard A tiempo completoA global payment technology firm is looking for a Manager, Customer Success for North LAC to drive customer engagement and program management. This role requires over 10 years of experience, particularly in program management or customer success, and fluency in English and Spanish. The ideal candidate will lead a dedicated team, monitor customer performance,...
