Customer Success Executive
hace 2 semanas
We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI tools to help clients maximize their success with our platform. As a Customer Success Executive, you will play a critical role in helping our clients achieve their desired outcomes by driving adoption and preventing churn. You will be the key contact for our customers, providing ongoing support and proactive solutions to help them grow their business using Darwin AI. Responsibilities Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions. Conduct Monthly Business Reviews (MBRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement. Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions. Actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention. Conduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools. Analyze customer feedback and usage data to identify trends, insights, and areas of improvement. Work closely with Customer Support, Product and Engineering teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements. Maintain accurate records of customer interactions and progress using Planhat and other CRM tools. Qualifications Proven experience in Customer Success, Account Management, or Customer Experience roles, preferably within SaaS or AI-driven environments. Ability to analyze data and apply insights to customer success strategies. Experience with customer relationship management tools such as Planhat, or similar. Knowledge of AI implementation and experience with technical troubleshooting is a plus. Strong communication skills, with the ability to explain complex concepts clearly to non-technical stakeholders. Proactive and customer-centric mindset with a strong drive for client success. Team-oriented, adaptable, and comfortable working in fast-paced, evolving environments. A passion for technology, innovation, and artificial intelligence, with a drive to continuously learn and grow. Benefits Language Classes: Access to language classes (English, Portuguese, Spanish) to enhance communication skills. OpenAI Premium License: Complimentary access to an OpenAI premium license for personal or professional use. Paid Time Off: Enjoy 25 days/year of paid vacations and holidays to recharge and maintain a healthy work-life balance. Soft Hybrid Work: We meet 3 days/month in our Co Work offices, the rest of the time you can work remotely from wherever you like #J-18808-Ljbffr
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Customer Success Executive
hace 2 semanas
Xico, México Fairplay A tiempo completoAbout us Fairplay is a tech‑based financing enable that supports entrepreneurs' growth with a flexible, fast & friendly product. Our vision is to create financial and technological products that accelerate the entrepreneurs' competitive capabilities. Our main objective is to give access to growth capital to thousands of SMEs of the new digital economy in...
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Customer Success Executive
hace 2 semanas
Xico, México 99Minutos.Com A tiempo completoDescripción del trabajo Why work for us? 99minutos is a place where logistics meets innovation. We have always distinguished ourselves as being the fastest last-mile delivery for online shopping. Our rapid expansion across the region, overall growth, and recent funding have placed us in a great position to continue executing on our aggressive plans and help...
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Senior Customer Success Lead
hace 2 semanas
Xico, México Red Hat A tiempo completoA leading enterprise software company in Mexico City is looking for a Customer Success Executive (CSE) to lead customer success initiatives and foster strategic growth. This role entails leading risk mitigation efforts, analyzing customer data, and facilitating customer communications. Ideal candidates possess extensive experience in client-facing roles in...
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Customer Success Specialist
hace 2 semanas
Xico, México Equifax A tiempo completoThe Customer Success Specialist is responsible for optimizing the Customer Experience lifecycle, handling post‑Sales Implementation program management and collaborating with the customer to ensure they are realizing expected value from EFX solutions, as well as driving adoption and retention. What you will do? Proactively drive adoption, usage, net...
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Customer Success Manager
hace 4 semanas
Xico, México Snatch Up Jobs A tiempo completoCustomer Success Manager Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We're seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you will ensure our partners achieve maximum value and...
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Customer Success Manager
hace 4 semanas
Xico, México Snatch Up Jobs A tiempo completoCustomer Success Manager Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We're seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you will ensure our partners achieve maximum value and...
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Customer Success Manager
hace 2 semanas
Xico, México Thomson Reuters México A tiempo completoDescripción del trabajo About the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long-term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify...
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Customer Success Manager
hace 2 semanas
Xico, México Thomson Reuters México A tiempo completoDescripción del trabajo About the Role As a Customer Success Manager at Reuters Imagen, you will be the strategic champion for clients across the Americas and select global accounts, driving adoption, value realization, and long-term retention. You will work proactively to ensure customers maximize the business value of the Imagen platform, identify...
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Customer Success Specialist
hace 2 semanas
Xico, México Tuotempo A tiempo completoCompany Description Tuotempo is the leading CRM for the Healthcare sector. It is part of the international DocPlanner Group which is the fastest growing healthtech SaaS unicorn in Europe and Latin America specialized in digitizing healthcare providers and redesigning the patient experience. Our groundbreaking technology is the preferred choice of the biggest...
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Customer Success Trainer
hace 2 semanas
Xico, México Docplanner A tiempo completoEl Customer Success Trainer es responsable de diseñar implementar y gestionar programas de capacitación orientados a fortalecer las habilidades y conocimientos del equipo de Customer Success. Su objetivo principal es asegurar que los Customer Success Managers Onboarding Specialists y demás miembros del área cuenten con las herramientas metodologías y...
