Client Operations Lead
hace 2 días
Client Operations Lead | Mexico City | Remote Position Type: Full-TimeLocation: Remote We’re hiring a Client Operations Lead to take ownership of ongoing client relationships while guiding the talent supporting those accounts. This role focuses on keeping operations aligned, performance on track, and communication clear on both sides. You’ll work closely with clients to understand expectations, monitor delivery, and proactively address concerns. At the same time, you’ll coach and support talent—helping them stay productive, confident, and aligned with service standards. This is a hands‑on leadership role ideal for someone with BPO or service delivery experience who’s ready to step into broader responsibility. Key Responsibilities Act as the primary operational contact for assigned client accounts Maintain regular check‑ins to ensure satisfaction and retention Translate client expectations into clear guidance for talent Coach team members on quality, productivity, and communication Monitor attendance, output, and workflow adherence Track deliverables and ensure tasks move on schedule Maintain and reinforce SOPs across accounts Address issues early and resolve misalignments calmly and professionally Qualifications 2–5 years experience in BPO, operations, or client-facing roles Experience managing client relationships and supporting retention Experience coaching or guiding team members Strong English communication and organization skills Comfortable managing multiple accounts simultaneously #J-18808-Ljbffr
-
Remote Client Operations Lead
hace 2 semanas
Mexico City OpsArmy A tiempo completoA leading service delivery company seeks a Client Operations Lead to manage client relationships and guide team performance. This remote role involves ensuring operations are efficient and communications are clear. Candidates should possess 2-5 years of BPO or client-facing experience and strong English communication skills. The position requires hands-on...
-
Operations Lead
hace 2 días
Mexico City Certu Systems A tiempo completo1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Operations Lead – Driving Daily Execution & ExcellenceLocation:Santa Fé, CDMX |Team:Operations |Reports To:Director of Customer SuccessWhy Certu Systems?Work alongside top problem-solvers addressing complex logistics challenges through a proven supply...
-
Operations Lead
hace 17 horas
Mexico City Certu Systems A tiempo completo1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Operations Lead – Driving Daily Execution & ExcellenceLocation:Santa Fé, CDMX |Team:Operations |Reports To:Director of Customer SuccessWhy Certu Systems?Work alongside top problem-solvers addressing complex logistics challenges through a proven supply...
-
Client Operations Lead | Mexico City | Remote
hace 2 semanas
Mexico City OpsArmy Careers A tiempo completoClient Operations Lead | Mexico City | Remote Join to apply for the Client Operations Lead | Mexico City | Remote role at OpsArmy Careers. Position Type: Full-Time Location: Remote Apply here: https://operationsarmy.com/application About The Role: Were hiring a Client Operations Lead to take ownership of ongoing client relationships while guiding the talent...
-
Client Operations Lead | Mexico City | Remote
hace 2 semanas
Mexico City OpsArmy Careers A tiempo completoClient Operations Lead | Mexico City | Remote Join to apply for the Client Operations Lead | Mexico City | Remote role at OpsArmy Careers. Position Type: Full-Time Location: Remote Apply here: https://operationsarmy.com/application About The Role: Were hiring a Client Operations Lead to take ownership of ongoing client relationships while guiding the talent...
-
Client Operations Lead
hace 3 semanas
Mexico City Catalyst Consulting A tiempo completoClient Operations & Delivery Lead Catalyst Consulting Remote — Mexico Compensation: $45,000–$65,000 USD (based on experience) Language Requirement: Near-native English (written and spoken) Application note: Applications will be reviewed after January 5th. About Catalyst Consulting Catalyst Consulting is a boutique, revenue-focused marketing consultancy...
-
Client Operations Lead
hace 3 semanas
Mexico City Catalyst Consulting A tiempo completoClient Operations & Delivery Lead Catalyst Consulting Remote — Mexico Compensation: $45,000–$65,000 USD (based on experience) Language Requirement: Near-native English (written and spoken) Application note: Applications will be reviewed after January 5th. About Catalyst Consulting Catalyst Consulting is a boutique, revenue-focused marketing consultancy...
-
Client Operations Lead — Remote Delivery
hace 16 horas
Mexico City OpsArmy A tiempo completoA leading operations management firm is seeking a Client Operations Lead to oversee client relationships while guiding the talent supporting those accounts. This hands-on leadership role, based in Mexico City and remote, requires 2-5 years of experience in BPO or client-facing roles. Responsibilities include acting as the operational contact, ensuring client...
-
Client Operations Lead | Mexico City | Remote
hace 6 días
Mexico City OpsArmy A tiempo completoPosition Type: Full-TimeLocation: RemoteApply here: https://operationsarmy.com/applicationAbout the RoleWere hiring a Client Operations Lead to take ownership of ongoing client relationships while guiding the talent supporting those accounts. This role focuses on keeping operations aligned, performance on track, and communication clear on both sides.Youll...
-
Client Operations Lead | Mexico City | Remote
hace 6 días
Mexico City OpsArmy A tiempo completoPosition Type: Full-TimeLocation: RemoteApply here: https://operationsarmy.com/applicationAbout the RoleWere hiring a Client Operations Lead to take ownership of ongoing client relationships while guiding the talent supporting those accounts. This role focuses on keeping operations aligned, performance on track, and communication clear on both sides.Youll...
