Customer Experience Associate
hace 4 semanas
Job Title: Customer Experience Associate (CXA)
Location: Remote (MST Time zone)
Salary Range: up to 1500 USD
Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (MST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Our client is a global B2B marketplace specializing in live event gear, from sound systems and lighting packages to staging and video equipment. Serving clients across multiple continents, they manage complex international transactions that require expertise in logistics, multiple currencies, and international tax implications.
Position Overview:
The Customer Experience Associate (CXA) will play a critical role in providing exceptional support to marketplace users, including buyers and sellers. This includes managing shopping cart issues, coordinating logistics, handling customer inquiries, and resolving claims. This position requires proactive communication, problem-solving, and a strong understanding of international logistics.
Key Responsibilities:
- Shopping Cart Management: Support the sales and finance teams in resolving shopping cart issues and ensuring smooth checkout processes.
- Logistics Coordination: Manage shipping and logistics requests, create shipping estimates, and work with partners to ensure timely delivery.
- Seller Support: Coach sellers on freight management best practices, including packaging, labeling, and documentation.
- International Logistics: Navigate complexities like currency conversion, tax regulations, and customs for seamless delivery.
- Customer Support: Handle inbound inquiries via chat, providing updates on order status and solutions to concerns.
- Claims Management: Resolve warranty issues, damages, and returns efficiently, while tracking data for process improvement.
Qualifications:
- Experience in customer service, logistics, or a related field.
- Strong organizational skills and the ability to multitask.
- Excellent verbal and written communication skills.
- Proficiency with CRM systems (HubSpot preferred), live chat tools, and Google Docs/Sheets.
- Familiarity with international logistics and currency management.
Nice-to-Haves:
- Proficiency in additional languages to support global business operations.
Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.
-
Customer Success Associate
hace 7 meses
City, México Emplifi A tiempo completoEmplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital **About the Customer Success Team** The Customer Success team is responsible for building and maintaining meaningful partnerships with Emplifi customers that allow them to maintain a deep understanding of their objectives and...
-
Loan Associate
hace 3 semanas
Mexico City Sagan A tiempo completoJob Title: Loan AssociateLocation: Remote (EST Time zone)Salary Range: up to 1800 USDWork Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap...
-
Digital Customer Success Associate
hace 7 meses
City, México Emplifi A tiempo completoEmplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital **About the Customer Success Team** The Customer Success team is responsible for building and maintaining meaningful partnerships with Emplifi customers that allow them to maintain a deep understanding of their objectives and...
-
Experience Analyst
hace 3 semanas
Mexico City Sagan A tiempo completoJob Title: Experience AnalystLocation: Remote (CST Time zone)Salary Range: up to 1000 USDWork Schedule: Weekend shift (24 hours/week):Person 1:Wednesday - Sunday 10pm - 6am CSTPerson 2:Monday- Wednesday 10pm to 6am CST, Saturday, Sunday 2pm to 10pm CST*** Opportunities for additional hours availableNOTE: INDEPENDENT CONTRACTOR POSITIONCompany...
-
Technical Support Associate
hace 1 día
City, México PayJoy A tiempo completoAs a Technical Support Associate, you'll become part of a global team responsible for delivering technical assistance and support to PayJoy's customers, ensuring a positive customer experience. Alongside resolving technical issues, you'll also have the opportunity to help test upcoming PayJoy products. Collaborating with various teams including customer...
-
Customer Support Representative
hace 3 días
Mexico City Sagan A tiempo completoJob Title: Customer Support RepresentativeLocation: Remote (EST Timezone)Work Schedule: Monday - Friday: This is a rotating shift schedule within our open hours of operation, which are between 9:00 AM - 9:00 PM EST. Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...
-
Tax Associate
hace 4 semanas
Mexico City Sagan A tiempo completoJob Title: Tax AssociateLocation: Remote (EST Time zone)Salary Range: up to 2000 USDWork Schedule: Monday - Friday, 6:00 AM to 3:00 PM (EST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap...
-
Part-Time Experience Analyst
hace 4 semanas
Mexico City Sagan A tiempo completoJob Title: Part-Time Experience AnalystLocation: Remote (CST Time zone)Salary Range: up to 1000 USDWork Schedule: Weekend shift (24 hours/week):Person 1:Fri 11:00 PM CST - Sat 11:00 AM CSTSat 11:00 PM CST - Sun 11:00 AM CSTPerson 2:Sat 11:00 AM CST - 11:00 PM CSTSun 11:00 AM CST - 11:00 PM CST*** Opportunities for additional hours availableNOTE: INDEPENDENT...
-
Strategy & Operations Manager (Customer Experience)
hace 7 meses
City, México Revolut A tiempo completoOffice: Mexico CityAbout Revolut People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, we've helped 40+ million customers get more from their...
-
Customer Support Technician
hace 4 días
Mexico City Infobip A tiempo completoCustomer Support Technician is an entry-level position within Infobip Customer Support. Technician works under the supervision of mentor and senior team members to provide customer technical assistance and after-sales support. This role is primarily focused on learning by contributing C and D segment customers, and from time to time working more impactful...
-
Associate, Operations
hace 7 meses
City, México Element Fleet Management A tiempo completoGet started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. - Element...
-
Associate, Licensing
hace 7 meses
City, México Element Fleet Management A tiempo completoGet started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. - Job...
-
Associate, Operations
hace 7 meses
City, México Element Fleet Management A tiempo completoGet started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. What We...
-
Customer Support Agent
hace 4 semanas
Mexico City Capital Recruit A tiempo completoAbout the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a...
-
Inside Sales Representative
hace 4 semanas
Mexico City Genesis Management A tiempo completoAre you a sales superstar looking for your next challenge? Join our rapidly growing financial services company and unleash your earning potential! Why Choose Us? - Uncapped performance-based bonuses - Comprehensive paid training - No weekend work - Full benefits package - Opportunity for rapid career growth What You'll Do: - Generate new business through...
-
Associate, Commercial
hace 7 meses
City, México Element Fleet Management A tiempo completoGet started on an exciting career at Element!_ Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team. The...
-
Bilingual Customer Service
hace 2 semanas
Mexico City AT&T A tiempo completoJob Description: SAVE your place in AT&T! We are already open for 2025, but the seats are limited so apply NOW, get selected in November and start in January 2025. What you’ll do: - Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience. - Applying customer relationship and/or sales techniques...
-
Technology Development Program Associate
hace 3 días
MEXICO CITY Capital One A tiempo completoLocations: Mexico City, Mex, Mexico, Ciudad de Mexico, Ciudad de MexicoTechnology Development Program Associate - Mexico - 2025Key Role DetailsFull-time new hires for this role will start as a cohort in a rotational program in August 2025. This role is a full-time associate position within a 18-month rotational program, designed as a career accelerator to...
-
Customer Service Representative
hace 5 días
Mexico City Sagan A tiempo completoJob Title: Customer Service Representative Location: Remote (EST Time zone) Salary Range: up to 2000 USD Work Schedule: Monday - Friday, 7:00 AM to 3:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...
-
Property Services Associate
hace 4 semanas
Mexico City Sagan A tiempo completoJob Title: Property Services AssociateLocation: Remote (PST Time zone)Salary Range: up to 2750 USDWork Schedule: Monday - Friday, 8:00 AM to 5:00 PM (PST)NOTE: INDEPENDENT CONTRACTOR POSITIONCompany Overview:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We...