Digital Customer Success Associate
hace 5 meses
Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital
**About the Customer Success Team**
The Customer Success team is responsible for building and maintaining meaningful partnerships with Emplifi customers that allow them to maintain a deep understanding of their objectives and deliver upon the Emplifi promise - empowering our customers to reach better, engage, and retain modern customers - in a way that ensures maximum value is realized, relevant to their needs. Through this, they are ultimately responsible for retaining and growing Emplifi’s existing client relationships. We leverage the industry's largest social media data set and CX management suite. We continue to challenge the status quo by introducing innovations and enabling our clients to adopt our technology, helping them scale their business no matter where or what industry they are in.
**Job Summary**
The Digital Customer Success Associate is a pivotal figure within Emplifi, dedicated to managing a larger volume of customers through a low-touch, one-to-many approach. This role focuses on ensuring positive customer relationships, driving product adoption, and identifying opportunities for expansion. The Digital Customer Success Associate will oversee a diverse portfolio of clients with an emphasis on leveraging digital platforms to maximize customer success.
- This individual will be based remotely within Sao Paulo or Mexico City._
**What You'll Do Here**
**Key Responsibilities**
**_Customer Relationship Management_**
- Act as the central point of contact for customers, utilizing a low-touch, one-to-many model.
- Cultivate and sustain positive relationships to enhance customer satisfaction and loyalty.
- Align our services with customer objectives and goals efficiently.
**_Onboarding Efficiency_**
- Streamline and manage the onboarding process for a larger volume of clients, directing customers to self-serve enablement and one-to-many onboarding sessions to support their teams.
- Collaborate cross-functionally to expedite service delivery and ensure prompt onboarding where qualified escalations occur.
**_Scalable Product Adoption_**
- Monitor digital platform usage and adoption rates across a broad customer base.
- Conduct periodic check-ins and offer scalable training sessions, promoting the open enablement content and schedule, to enhance customer utilization.
- Ensure the appropriate automated journeys and product adoption guides are assigned to the customer based on their needs.
**_Renewal & Retention Strategies_**
- Develop strategies to ensure high retention rates within a scalable, one-to-many model.
- Implement efficient contract renewal processes and identify potential churn risks proactively.
- Execute timely renewals for assigned customer base.
**_Expansion Opportunities_**
- Leverage Gainsight data and insights shared by the customer to recognize and present scalable opportunities for clients to expand their digital service portfolio.
- Introduce supporting CSM and/or Sales representatives to customers to allow for potential upsell/cross-sell opportunities to be further qualified and executed upon.
**_Agile Feedback Loop_**
- Gather and analyze customer feedback, contributing to continuous improvement initiatives within the Global CS Programs team.
- Advocate for customers within the company, ensuring their evolving needs are met effectively.
**_Data-Driven Insights_**
- Utilize CRM and digital customer success tools for maintaining client records and tracking interactions.
- Provide regular management updates on the health of the customer base, renewal forecasts, and potential risks.
**What You'll Bring to Us**
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- Minimum of 2-4 years of experience in customer success, account management, or a similar role, with a preference for digital marketing industry experience.
- Proven ability to manage relationships efficiently in a low-touch, one-to-many model.
- Solid understanding of digital marketing services, including social media, content marketing, etc.
- Strong problem-solving skills and the ability to address challenges systematically.
- Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms.
- Excellent verbal and written communication skills with a focus on scalable communication approaches.
- Must be fluent (spoken & written) in English, Spanish and/or Portuguese
**What We Offer**
- International, fast paced and rapidly growing environment
- Chance to work with the world’s biggest brands at the CX tech leader
- Agile and open-minded culture, with high levels of trust and flexibility
- Opportunity for professional growth and development
- Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas
- Opportunity to use English on a daily basis
- There’s more as well Speak wit
-
Customer Success Associate
hace 5 meses
City, México Emplifi A tiempo completoEmplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital **About the Customer Success Team** The Customer Success team is responsible for building and maintaining meaningful partnerships with Emplifi customers that allow them to maintain a deep understanding of their objectives and...
-
Fioneer Customer Success Associate
hace 7 meses
Mexico City SAP Fioneer A tiempo completoIf you are a recent graduate with a Bachelor/Master’s in computer science or information technology and you are looking for your first opportunity to kick-start your career in a global company with dynamic and collaborative environment, Fioneer has an exciting opportunity for you!As a Customer Success Associate, you will join our customer support team to...
-
Customer Success Consultant
hace 6 meses
City, México Outreach A tiempo completo**About the Team** The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth. **The Role** The primary purpose of...
-
Manager, Customer Success
hace 4 meses
Mexico City Nutanix A tiempo completoThe Opportunity Nutanix is building a world-class Customer Success and Renewals organization and we are looking for a Manager of Customer Success at Mexico City This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products. The ideal...
-
Fioneer Customer Success Associate
hace 7 meses
Mexico City SAP Fioneer A tiempo completoDescription About SAP Fioneer SAP Fioneer builds on a heritage of outstanding technology and a deep understanding of corporate and consumer demands. We bring financial services to the next level with innovative software solutions and platforms. We are helping companies in the financial services industry to achieve speed, scalability, and cost-efficiency...
-
Rated Customer Success Associate
hace 2 meses
Mexico City EcoVadis A tiempo completoJob DescriptionOur Services of Engagement department engages and supports all companies to leverage EcoVadis solutions in order to foster continuous improvement of their business practices, ultimately contributing to a positive change at a global scale.We are currently looking for a Rated Customer Success Associate to help develop EcoVadis’ rated customer...
-
Customer Operations Associate
hace 2 meses
Mexico City OPINATOR A tiempo completoAbout us and this position:Imagine working in a successful high growth technology company for large well-known national and international clients. OPINATOR is a high-tech company that develops and markets a cloud-based platform specialized in Customer Experience and Digital Marketing that are changing the way in which major companies interact with their...
-
Coordinador de Customer Success | Sector Financiero
hace 2 meses
Mexico City Global Executive México A tiempo completoGlobal Executive está buscando el próximo Coordinador de Customer Success para una destacada empresa transnacional del sector financiero Estamos buscando un Coordinador de Customer Success para liderar la definición e implementación de estrategias omnicanal que aseguren una experiencia excepcional y consistente para nuestros clientes en todos los...
-
Associate Customer Success Executive
hace 5 meses
Mexico City Thomson Reuters A tiempo completoAbout the Role : In this opportunity as an Associate Customer Success Executive you will: Close renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group Identify the best virtual channel for engagement with customers Validate customer needs, shapes product plans and drives sales to close ...
-
Associate Customer Success Executive
hace 5 meses
Mexico City Thomson Reuters A tiempo completoAbout the Role : In this opportunity as an Associate Customer Success Executive , you will: Drive retention and renewal of all assigned accounts. Ensure proactive account management, including timely delivery of contractual obligations. Understand customer needs and provide solutions that meet those needs, increasing customer satisfaction and...
-
Customer Success Manager
hace 5 meses
Mexico City Altair Engineering A tiempo completoJob Summary: We are currently looking for Customer Success Manager in the Mexico Region. You will collaborate closely with the Customer Success Team, Technical Support & Services Teams, Sales Force/Operations Team, and Account Managers & Sales Channel Teams. This individual will need to have a broad understanding of the data analytics landscape and...
-
Customer Success Engineer
hace 5 meses
City, México Outreach A tiempo completo**About The Team** - The Customer Success team is at the core of Outreach. We focus on driving real business impact for customers, not just supporting the technical specs of our product. The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and...
-
Customer Success Manager Usa
hace 5 meses
City, México goFLUENT A tiempo completogoFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction. We are a mission-driven...
-
Manager, Customer Success
hace 4 semanas
Mexico City Gigamon A tiempo completoDescription At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers...
-
Manager, Customer Success Scale
hace 5 meses
City, México Outreach A tiempo completoAbout the Team - The purpose of Customer Success at Outreach is to guide our customers throughout their Outreach journey - with a focus on removing barriers to product adoption and health. Through this we achieve mutual success by helping our customers realize value, leading to long term customer retention and growth. The Role - As the Manager of Customer...
-
Customer Success Manager
hace 3 semanas
City, México Ogury A tiempo completoOgury is** a global adtech company** that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. We deliver relevant audiences at scale and on quality publisher inventory thanks to **our exclusive data**, which is meticulously collected and crafted from millions of**...
-
Customer Success Manager
hace 6 meses
Mexico City Maersk A tiempo completoThe Opportunity: Customer Success Manager We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in...
-
Customer Success
hace 2 meses
Mexico City Trust People A tiempo completoEmpresa mexicana dedicada a recopilar y administrar DATA crediticia, está en la búsqueda de un:Customer Success / financieroRequisitos:2 años de experiencia en la gestión omnicanalExperiencia como customer success en el sector fintechTitulado en Marketing o a finesConocimientos en base de datos.Experiencia en SaaSResponsabilidades:Diseñar y seleccionar...
-
ThousandEyes - Customer Success Specialist.
hace 5 meses
Mexico City Cisco A tiempo completoWho We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has...
-
Customer Success Executive
hace 6 meses
Mexico City Infobip A tiempo completoAt Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip’s platform is...
