Service Delivery Manager

hace 2 semanas

Guadalajara, México beBeeCustomer A tiempo completo

Job Title: Customer Service Associate Our company is seeking a highly skilled and experienced customer service professional to join our team. About the Job: The Senior Customer Service Associate will play a critical role in ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction. This position requires exceptional communication skills, organizational abilities, and problem-solving expertise. This role involves managing customer interactions across multiple channels (phone, chat, email), coordinating internal resources efficiently,tracking escalations while maintaining timely resolution of inquiries with clear communication. The SeniorCustomer Service Associate must also prepare reports on recurring issues,trends and service metrics as well as maintaindocumentation such as SOPs.The ideal candidate for this Senior Customer Service Associate role will have strong organizational capabilities,great written/verbal communication skills emphasizing professionalism/empathy.This individual should be able to document processes clearly accurately remain calm when handling complex cases.

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