Cloud Service Delivery Manager

**DESCRIPTION**:As aStriving for excellence is in our DNA Since 1993, we have been helping the world's leading companies imagine, design, engineer, and deliver software and digital experiences that change the world We are more than just specialists: we are experts.EPAM is committed to providing our global team of 60,150+ EPAMers with inspiring careers from day one EPAMers lead with passion and honesty and think creatively Our people are the source of our success and we value collaboration, try to always understand our customer’s business, and strive for the highest standards of excellence In today's new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home No matter where you are located, you will join a dedicated, diverse community that will help you discover your fullest potentialRESPONSIBILITIES- Champion service delivery coordination and oversight, ensuring the punctual fulfillment of client requirements- Collaborate with internal teams to forge a high-performance service delivery unit, finely tuned for efficiency- Implement best practices in service delivery management, optimizing processes and fostering continuous enhancement- Drive engagements based on KPIs and SLAs, embodying meticulousness in execution- Lead developmental processes, aligning with best practices, technology solutions, and architectural frameworks- Handle request-driven work with a continuous emphasis on prioritization and supervision- Exercise expertise in ITIL, often harmonized with Agile methodologies- Possess a profound grasp of IT Service Management (ITSM) principles and practices, enabling seamless transition of services and KPI/SLA establishment- Cultivate expertise in establishing and operating 24x7 setups, aligning with pertinent legislative requirements- Keep a watchful eye on risks, issues, and escalations tied to service delivery, intervening promptly to mitigate impact- Foster enduring relationships with clients, ensuring their contentment through diligent service provision- Leverage performance data analysis to unveil areas ripe for improvement, devising actionable plans for enhancement- Uphold the accuracy and currency of all service delivery-related documentation and reporting**REQUIREMENTS**:- Robust background in Service Delivery Management, ideally within Cloud projects- Exceptional communication and interpersonal finesse, facilitating seamless collaboration across diverse teams and stakeholders- Proficiency in English at B2+ level for effective communication with clients and internal teams- Command of project management tools and workflow systems to orchestrate well-organized service delivery processes- Proactive and adaptable approach, adept at navigating fluid conditions and shifting priorities- Sharp analytical prowess, coupled with a knack for problem-solving and the ability to pinpoint root causesWE OFFER- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more- Monthly non-taxable amount for the electricity and internet billsCONDITIONS