Service Delivery Manager

hace 4 semanas

Guadalajara, México Capital Humano Superior A tiempo completo

**Vacante para la empresa Capital Humano Superior en Guadalajara, Jalisco**:Objetivo del puestoEl**Service Delivery Manager (SDM)**será responsable de liderar proyectos, contratos, finanzas, recursos y entregables. Será el**punto de contacto principal con el cliente (On Premise)**y con los equipos internos, asegurando el cumplimiento de**SLAs, KPIs**y la satisfacción del cliente.Responsabilidades principales- Liderar proyectos de**IT, Cloud, Data Center, Security, Field Services, Contact Center**.- Desarrollar y ejecutar planes de proyecto (cronogramas, recursos, presupuesto).- Monitoreo y gestión de riesgos, cambios, escalaciones y entregables.- Asegurar cumplimiento de**SLAs, KPIs**y objetivos financieros.- Gestionar equipos**multidisciplinarios y multiculturales (+10 personas)**.- Construir y mantener relaciones sólidas con clientes y stakeholders.- Supervisar finanzas de proyectos: costos, márgenes, facturación y cobranza.**Requisitos**:- **Licenciatura**en Ingeniería en Sistemas, Comunicaciones y Electrónica, Administración de Proyectos o afín.- ** 3 a 5 años**de experiência en posiciones similares (Service Delivery Manager, Servicios Administrados, ITIL v3/v4).- Experiência en**gestión de proyectos de TI**(Cloud, Data Center, Infraestructura, Seguridad).- Conocimientos avanzados en:- ** Metodologías**: Waterfall, Agile Scrum.- ** ERP/CRM**.- ** Microsoft Project, Excel avanzado**.- ** Herramientas de colaboración**(Teams, WebEx, Google Meet).- Habilidades clave: liderazgo, gestión de conflictos, negociación, comunicación efectiva, orientación a resultados y al cliente.- ** Disponibilidad para viajar**y trabajar ocasionalmente fines de semana.- ** Licencia de manejo vigente**.Deseable (no indispensable)- MBA- Certificaciones en administración de proyectos- Experiência con herramientas como Jira, Monday, Trello, ClickUpHorario- Lunes a viernes de**09:00 a 18:30 hrs**:- Presencial (no remoto, no híbrido)Sueldo y Beneficios- Rango**:$30,000 a $50,000 brutos mensuales**(dependiendo experiência)$30k a $40k$40k a $50k- Bono**trimestral**con base en resultados- Bono**anual de 15 días**Tipo de puesto: Tiempo completo**Nível de educación deseada**:Superior - titulado**Nível de experiência deseada**:Nível Gerencial**Función departamental**:Tecnología / Internet**Industria**:Telecomunicaciones**Habilidades**:- service delivery manager- ti- Ingles

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